Calculation Support Analyst

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Job Description - Benefits Calculation Support Analyst (260006XA)

Job Description

Benefits Calculation Support Analyst - ( 260006XA )

Description

Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident.

We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value a culture of diversity and professionalism in the workplace and strongly believe that our workforce should reflect our community.

The Massachusetts State Retirement Board (MSRB) administers a defined benefit pension plan for eligible Commonwealth employees, retirees, and eligible employees from other authorized entities. The Benefit Calculations Support Analyst provides initial intake and processing of various retirement benefit transactions in support of the Benefit Calculations unit and assists with department projects as needed.

Accurately execute data entry of retirement applications and related requests, obtain additional documents/information as necessary, and conduct requires follow-up to ensure timely completion.

Perform research related to creditable service, salary, beneficiaries, and retirement contributions to support accurate processing and calculations.

Provide customer service and respond to inquiries from members and beneficiaries by telephone and in-person

Manage workflow through OnBASE electronic content management system

Ensure data is accurate and complete, coordination with internal departments and contacting various agencies, organizations and constituent groups as necessary.

Maintain working knowledge of each department and MSRB.

Develop ability to understand and explain to members the procedures of benefit calculations department related to applicable transactions.

Provide support and assistance to the various departments within MSRB.

Maintain accurate records in the Boards customs software programs (MARIS and MSRBeyond)

Adhere to Treasury and MSRB employment policies

Other duties as assigned by Manager and/or Director

N/A

Associate's degree or higher

Minimum of 2 years of experience in the field of accounting, finance, employee benefits, or payroll processing

Intermediate to proficient skill level with Microsoft's Office suite of products including Excel, Word, and Power Point

Analytical, focused, highly organized and detail oriented

Demonstration of high level of customer service skills and ability to manage high volume workload

Ability to develop working knowledge of retirement plan rules under Mass General Laws Chapter 32, Board regulations, and policies.

Self-motivated and ability to remain focused on tasks through completion with the ability to adhere to strict processing deadlines

Travel as required

Ability to lift up to 10 lbs.

Ability to sit for extended periods of time

All new hires at the Office of the State Treasurer and Receiver General (Treasury) will go through an In-Office Orientation Period consisting of a combination of virtual, in-person and on-the-job training so as to assimilate you to the Treasury’s culture and work environment. Following the initial In-Office Orientation Period a gradual transition to hybrid work will take place over the first 3–8 weeks of employment.

The hybrid work environment will consist of…