Transfer Agency Investor Boarding Team Leader

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

The Transfer Agency Investor Onboarding Team Leader drives the direction of team members within the IOB Team ensuring quality and overall high client satisfaction. The role will involve working closely with, and providing support to, the manager to ensure the team operates efficiently and that deadlines are met.

The main functions of this position including managing deadlines and volumes of work, escalating issues to management in a timely manner, sharing updates in procedures with the team and working to create a strong, united team.

The TA Investor Onboarding Team Leader is responsible for guiding/supporting team members around AML/KYC due diligence related to client onboarding and managing the quality and productivity of the work of the team.

• Ensure the teams perform accurate and timely due diligence reviews on investor documents pertaining to account opening on a wide range of investor types in accordance with BBH Policies and procedures and in line with applicable regulations.
• Be the escalation point of contact on any escalations relating to possible sanctions, AML negative news and politically exposed persons.
• Raise any alerts appropriately in accordance with internal policies and procedures
• Escalate to management if there are potential AML issues or delays in the account opening process
• Deputise for the Manager of the team when required
• Review the procedures and processes approved by the AML Product team and application of the group AML standards to new investor files prior to onboarding and communicate to the team any changes or new controls
• Maintain oversight of the review and verification of the most complex account opening assessments performed by the senior representatives and supervisors
• Review and approval of global AML/KYC requirements for varying investor types
• Follow up and oversee the remediation of accounts that are non-compliant to in adherence with current local regulations
• Review and discuss with the IOB Manager, Compliance, Senior Management any issues including AML/CTF requiring escalation
• Ensure that policies and procedures are adhered to by the team and have this evidenced.
• Responsible for the cross‑training of staff on all aspects of Transfer Agency functions to develop depth and breadth of knowledge
• Follow up on AML/CTF due diligence requirements on a range of institutional client types with different legal structures, in all jurisdictions, to support businesses across various product groups including Real Estate Funds and Equities
• Review publicly available sources for information pertaining to client due diligence
• Responsible for instituting and reporting on measures to determine the team’s performance in meeting these standards
• Provide guidance and support to team members reporting to you in terms of increasing AML knowledge, personal development and career progression
• Review of all new procedures/processes issued to ensure that these are applied consistently according to BBH internal policies and procedures.
• Ensure the smooth running of the IOB team and that highest AML standards are applied to new investor account opening files.
• Establish solid contacts with team leaders on other IOB/IOM teams both in Luxembourg and other BBH offices as well as inter departmental
• Maintain the oversight of the communication to clients of new account statuses and provide information…