ETF Servicing Operations

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure:
Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Summary:

The ETF Operations Product Analyst supports North American ETF servicing across the primary market lifecycle, including creation/redemption order support, basket production and dissemination, and settlement-related activities.

This role partners with operations, oversight, and technology teams to support accurate execution, maintain strong operational controls, and drive ongoing process and system enhancements.

Major Duties:

Oversee day-to-day ETF servicing activities across the primary market lifecycle, including creation/redemption order processing, basket production and dissemination, and settlement support

Monitor key workflow milestones, investigate exceptions, and coordinate timely resolution across internal teams and external operational parties

Coordinate with internal teams and external operational counterparts to manage inquiries, resolve issues, and maintain timely workflow execution

Produce, validate, and reconcile ETF operational data to support daily reporting, operational controls, and accurate processing

Maintain procedures, service documents, and operating guides to ensure documentation remains current as processes evolve

Execute and evidence ETF-specific controls in alignment with the established control framework

Partner with technology and operations teams to define business requirements, support testing, and validate enhancements

Drive continuous improvement by identifying root causes, recommending process enhancements, and developing metrics to measure service quality and productivity

Experience/

Qualifications:

College or University degree and/or equivalent relevant work experience3–5 years of ETF operations or servicing experience, including transfer agency and order support, AP servicing, basket operations, fund accounting, custody operations, or related functions

Working knowledge of ETF products, primary market workflows, and the operational lifecycle across orders, baskets, and settlement

Understanding of how internal teams and external operational parties interact across ETF servicing processes

Strong process orientation, attention to detail, and ability to prioritize effectively in a time-sensitive, high-volume environment

Ability to analyze operational breaks, perform reconciliations, and drive issue resolution across teams

Strong Excel and systems skills, with the ability to support process changes and testing activities

Strong written and verbal communication skills

Demonstrated flexibility and adaptability, with the ability to operate effectively in an evolving environment with developing processes, controls, and technology#LI-MG1#Hybrid Salary Range:$73, USDSalary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits.

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