Financial Assistance Administrator

Financial Assistance Administrator - Metro Housing | Boston

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The Financial Assistance Administrator will work in the Financial Assistance Department, a homelessness prevention program funded by the Massachusetts Department of Housing and Community Development (DHCD). The role processes applications for assistance with rent arrears, utility arrears, and/or moving costs. Telephone outreach and email outreach to applicants are required for processing cases and understanding up‑to‑date regulations for eligibility determinations.

• Process applications for assistance with rent arrears, utility arrears, and moving costs.
• Conduct telephone outreach and email outreach to applicants to process cases.
• Apply up‑to‑date regulations to make eligibility determinations.
• Utilize case management platforms and demonstrate technological skills necessary for processing cases.
• Determine appropriate course of action for each case.
• Provide referrals to other resources to meet the mission of Metro and stakeholders.
• Work as part of a team to promote program goals and agency objectives.
• Operate effectively in a high‑volume, diverse team setting.

• High School diploma with 2 years? experience or Bachelor Degree preferred.
• Experience in application processing, program eligibility determinations, case management, intake and assessment.
• Preferred experience with crisis intervention regarding issues such as homelessness and affordable housing access, or similar experience serving populations.
• Willingness to work as part of a team to promote the goals of the program and agency; sensitivity to the needs of homeless, low‑income, and diverse populations.
• Ability to work in a very busy, diverse team setting; strong time management, organizational, communication, computer literacy, and professional writing skills.
• Proficiency in Microsoft Office programs such as SharePoint, Excel, Outlook, Teams, Word, etc.
• Multilingual skills (verbal and written) are desired; indicate language fluency on application.

Seniority Level: Entry level

Employment Type:

Full‑time

Job Function:
Finance and Sales

Industries:
Individual and Family Services