Interpreter Coordinator

Job Summary

Mass General Brigham is a not‑for‑profit organization. The Interpreter Coordinator role at Massachusetts Eye and Ear Infirmary reports to the Senior Manager of Operations and is responsible for monitoring, triaging, and dispatching all medical interpreter requests.

• Coordinates daily schedule workflow.
• Works with supervisor to ensure adequate staffing levels driven by request volume.
• Evaluates and coordinates the needs for outside agency services.
• Serves as the primary resource for intake of new interpreter requests.
• Serves as a resource for Medical Interpreters and assigns duties needed to ensure smooth operation.
• Maintains the schedule for virtual visits and assigns interpreters to these encounters.
• Tracks vendor attendance assignments.
• Performs daily work with a proactive approach toward upcoming deadlines, goals and activities to maximize outcomes.
• Collaborates with department team members, contributing new ideas to approach daily work.
• Dedicates oneself to continuously explore new process improvement activities.
• Identifies and champions new opportunities for departmental participation.
• Responds to urgent or last‑minute interpretation requests.
• Analyzes needs throughout the day to effectively assign interpreters via in‑person, video, or telephonic modalities.
• Utilizes Epic to assign resources to patients with interpreter needs, documents efforts, notes relevant information, and creates schedules for staff interpreters.
• Represents the Interpreter Services Department in a customer‑focused fashion by returning phone calls and emails promptly, searching for answers and additional resources when necessary, taking initiative to solve problems, or requesting necessary assistance.
• Coordinates and provides assistance with special projects for the supervisor.
• Distributes reports, statements and information requiring an understanding of Mass Eye and Ear and departmental procedures, often handling information that is highly confidential and sensitive in nature; may attend various departmental meetings, take minutes, and coordinate follow‑up actions when necessary.
• Establishes, maintains, and revises record‑keeping and filing systems; provides data entry for various projects.
• Performs other activities and duties as assigned.

Requires a professional, service‑oriented individual with strong organizational skills and sound judgment. An independent thinker with the ability to work under limited supervision. Must possess a high school diploma or GED. Excellent communication skills and the ability to work within a team environment are essential.

Mental and visual attention requiring a combination of alertness and manual dexterity when typing/using a PC. Office environment with occasional exposure to outside elements such as delivering equipment or attending meetings. This is an onsite position.

• Professional business attire is required.
• Able to push 10‑15 pounds.

• Standing Occasionally (3‑33%)
• Walking Occasionally (3‑33%)
• Sitting Constantly (67‑100%)
• Lifting Occasionally (3‑33%) 20 lbs - 35 lbs
• Carrying Occasionally (3‑33%) 20 lbs - 35 lbs
• Pushing Rarely (Less than 2%)

Onsite

243‑245 Charles Street

40

Regular

Day (United States of America)

$18.22 – $26.06/Hourly

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums, bonuses as applicable, and recognition programs designed to celebrate your contributions and support your professional growth.

5110 Massachusetts Eye and Ear…