Communication Dispatcher II

Communication Dispatcher II – Inside Higher Ed

Job No: 524561
Position Type:
Staff Full Time
Campus: UMass Boston
Department:
Public Safety
Pay Grade: 13
Date opened: 10 Jul 2025 Eastern Daylight Time

The Dispatcher II position is an entry level, uniformed non‑sworn, support position for the University Police Department. Under the general supervision of the Dispatch Supervisor or the shift commander, the Dispatcher II will perform a variety of specialized support duties within the Police Communication Center, including operating a centralized computer aided dispatch (CAD) system to dispatch non‑emergency and 911 calls, operating a fixed radio system, communicating via state and national criminal databases, and extensively documenting all incidents in the CAD system.

Regular use of judgement and discretion is required to set priorities, assess information importance, and react quickly and effectively.

• Receives, prioritizes, transmits and documents first notification of calls for service for police, fire, and medical assistance from the university community.
• Acknowledges, records and dispatches appropriate Police, EHS, and Boston EMS and Fire Department to fire, intrusion and panic alarm calls received via outside alarm companies.
• Receives, records and dispatches appropriate Police, EHS, vendor, and when applicable fire units to elevator and campus help phones.
• Receives and disseminates information through various technologies, i.e., police radio broadcast system, teletype system, CJIS Web RMV and statewide police telecommunications.
• Disseminates information to appropriate department personnel on routine and emergency incidents, complaints, crimes‑in‑progress and medical emergencies via radio, telephone, and LAN technologies.
• Disseminates and records information provided to numerous federal, state, municipal law enforcement and other emergency response agencies at the scene of an incident.
• Records and disseminates information to assist sworn personnel in the coordination of activities of law enforcement personnel who are engaged in significant, high‑stress law enforcement and fire service actions such as high‑speed chases, domestic abuse, medical assistance, natural disasters, motor vehicle accidents with injuries, psychological commitments, drug surveillance, restraining orders and search warrants, etc.
• Maintains records and logs of information such as all messages received and transmitted and individuals or authorities to contact in emergency situations via computer aided dispatch (CAD) system.
• Provides, at the direction and discretion of a senior command staff member, campus‑wide critical emergency notifications system following established federal, state and Clery Act guidelines.
• Disseminates and records information provided by other law enforcement agencies relative to missing or wanted individuals, criminal history checks, stolen property and sensitive intelligence such as drug interdiction and terrorist activities, etc., in a prompt fashion to appropriate department personnel.
• Responds to requests for information from the public and other agencies, providing general, non‑critical information concerning travel directions, general hazards, construction work, weather and road conditions.
• Enters appropriate data records via Leaps/CJIS/NCIC systems to assure proper recording in compliance with state records retention standards.
• Trains and guides on department systems.
• Responds to requests for, and disseminates, student information retrieved via the University’s records program to appropriate department personnel.
• Maintains a working knowledge of the University’s camera systems to provide assistance to investigating officer(s) when necessary, and to provide a visual means of monitoring areas impacted by emergencies, i.e. motor vehicle accidents and emergency weather conditions.
• Maintains ability to retrieve previous radio transmissions or telephone calls through recording software and playback systems.
• Keeps abreast and complies with all Police Communication Center guidelines, directives, announcements, special orders, policies and procedures.
• Performs other related duties,…