Accommodation Officer

Boston Borough Council’s Housing team has an exciting opportunity for you to join us on a full-time, permanent basis.

As an Accommodation Officer, you will play a vital role in managing temporary accommodation for households who are homeless. This is a varied position that combines practical, hands-on tasks with sensitive, people-focused responsibilities.

You will assist the Accommodation Team Leader in overseeing temporary and resettlement accommodation arrangements. Your duties will include facilitating clients moving in and out of properties, carrying out property inspections, and preparing accommodation so it’s ready for tenants. Preparation tasks may involve minor repairs and the use of power and hand tools, so confidence in practical work is essential.

Alongside this, you will provide advice and support to occupants, liaise with statutory agencies, and respond appropriately to complaints, problems, and anti-social behaviour. This means you’ll need to demonstrate empathy, resilience, and assertiveness while maintaining a caring and professional approach.

• Excellent communication skills and the ability to engage with people from all backgrounds
• Strong negotiation skills and a calm, composed approach to challenging situations
• Problem-solving ability to find practical solutions for those facing housing difficulties
• Confidence in carrying out minor repairs and using power tools
• Competence with Microsoft Office, plus strong organisational skills to manage a complex caseload

This role involves regular travel across a wide rural district, with multiple site visits on a regular basis, so the ability to independently and reliably travel as part of your daily duties is essential.

If you’re enthusiastic, self-motivated, and ready to make a real difference to people’s lives while using your practical skills, we’d love to hear from you!

We offer excellent terms and conditions of employment including:

• Generous annual leave scheme +option to buy more
• Free Eye Test voucher for regular screen users
• Salary sacrifice car scheme
• Flexible Working Policy
• Agile Working Policy*
• Long service recognition
• Excellent career progression and training opportunities

* Certain restrictions may apply

We also offer a wide range of family friendly policies designed to enable you to balance your work and home life, manage your personal responsibilities and support you in times of difficulty.

Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.

Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.

If you are interested in having a confidential conversation about the role, please contact Christopher Walters on Chris

The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.