Protective Services Worker

Overview

As a Protective Services Worker, you'll investigate reports of elder abuse and self-neglect, provide consultations, and make referrals. Your role includes assessing elders’ needs, risks, and decision-making capacity, and delivering short-term, goal-focused casework and counseling. You'll ensure accurate documentation in Harmony APS software and adhere to protective service regulations and agency policies.

• Handle cases of elder abuse and self-neglect, consulting with the supervisor as needed.
• Complete comprehensive assessments within 30 days; respond to emergency reports within 5 hours, rapid responses within 24 hours, and non-emergency reports within 5 days.
• Evaluate elders  capacity to consent to services.
• Contact relevant individuals and consult with your supervisor regularly.
• Document risk assessments, case status, and service plans accurately.
• Develop and implement service plans with elder consent, matching services to their needs.
• Enter and update service plans in APS promptly.
• Participate in 24-hour on-call coverage and manage intakes efficiently.
• Represent the agency at external meetings and contribute to community education.
• Stay updated on EOEA regulations and participate in required trainings.
• Protect clients’ Personal Health Information and report any breaches.
• Adhere to all state, federal, and agency regulations.

• Master’s degree in social work, psychology, counseling, human development, nursing, or gerontology with 1 year of relevant experience, or a Bachelor’s degree with 2 years of experience in a related field.
• Experience with elders preferred; sensitivity to elder issues required.
• Strong assessment, advocacy, and client empowerment skills.
• Knowledge of Home Care, Mass Health Programs, and gerontology issues preferred.
• Excellent written, interpersonal, and presentation skills.
• Organized, detail-oriented, and proficient in Microsoft Office and typing.
• Ability to thrive in a fast-paced, dynamic environment.