Administrative Coordinator - Periop - Boston

Job Profile Summary

This role focuses on activities related to revenue cycle operations such as billing, collections, and payment processing. In addition, it performs Patient Access duties, including the administrative and financial‑clearance responsibilities necessary to facilitate the procurement of clinical services by patients. The role collects demographic and financial information from physician offices, acute‑care entities, or patients, schedules services, and handles referrals to ensure patients are scheduled for recommended appointments or procedures.

An organizational support or service (administrative or clerical) role focuses on supporting daily business activities (e.g., technical, clinical, non‑clinical) in a hands‑on environment. The majority of the time is spent delivering support services under supervision, in an entry‑level role that requires little to no prior experience, following standard procedures and communicating information that requires little explanation or interpretation.

This position is responsible for interviewing inpatient and outpatient patients with a courteous and professional demeanor to obtain accurate and complete registration data. It collects and documents demographic and financial information for scheduled visits, completes pre‑service collection of patient liability (including deductibles, co‑insurances, and co‑payments) and/or bad debt. The role verifies patient insurance, confirms benefits eligibility, performs pre‑authorization, pre‑certification, and/or notification as required by third‑party providers.

• High school diploma
• One (1) year of medical office, insurance, physician’s office practice, or hospital registration experience
• Bilingual

• Conducts pre‑registration tasks for specified inpatients and outpatients prior to their date of service, including collecting demographic, financial, and clinical information necessary for financial clearance of scheduled patients; obtains missing insurance information via patient’s family or physician offices; and completes insurance verification using online electronic verification systems or contacting payors directly.
• Obtains consent for treatments and authorizations as necessary and explains signature requirements to patients and their representatives.
• Verifies the validity of insurance coverage via eligibility tools; ensures the appropriate plan codes are added to registration based on the eligibility response; educates on different insurance plans and coordination of benefits; identifies concerns with coverage after checking eligibility.
• Collects the appropriate information for auto and worker’s compensation registrations, including details from the responsible party and the auto or worker’s compensation carrier, agent, and/or employer; documents reasons when full information is not collected.
• Notifies patients of financial liabilities as determined by insurance benefits, coverage limits, and appointment/procedure‑specific charges.
• Takes an active role in the collection of patient payments, understands all collection policies and procedures, communicates policies effectively to patients following prescribed scripting, understands the use of credit card devices, and is aware of all accepted credit card types.
• Posts collected payments in the system of record and verifies appropriate dollar amounts and volumes are posted in compliance with departmental guidelines.
• Provides financial counselor contact information to patients qualifying for state‑sponsored financial assistance; documents patients’ financial states in the system of record.
• Obtains authorization, pre‑certification, referral, and/or notification as necessary, attaches verification to the patient’s account, and documents information in the system of record.
• Provides excellent customer service and delivers exceptional professional courtesy to all patients.
• Interacts with physicians, nursing units, and office staff in a courteous and professional manner.
• Maintains and protects hospital financial information confidentially in accordance with all hospital policies and applicable state or federal…