Patient Services Coordinator II

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The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Join Our High-Performing Surgical Team!  We’re looking for a dynamic professional who thrives in a fast-paced, high-pressure environment. This role demands flexibility, resilience, and a calm, easygoing attitude.
This schedule offers one day per week remote once fully trained and demonstrating a successful performance in the role.
** Job Summary
** Summary    Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.
Essential Functions    
-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
-Make patient appointments and maintain appointment records.
-Greet and assist patients.
-Answer telephones, assist callers with routine inquiries, and schedule appointments.
-File materials in patient folders, and print appointment schedules.
-Process patient billing forms and scan documents to patient medical record/LMR.
-Call for patient medical records and laboratory test results.
-Open and distribute unit mail or faxes.
-Type forms, records, schedules, memos, etc., as directed.
-May be required to accept co-payments.
-Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
-Acts as "Super User" for scheduling, registration and billing systems.
-Provides assistance and training to others in these areas.
-May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
** Qualifications
* * Education  High School Diploma or Equivalent required      No      Experience  Office experience 2-3 years required    Knowledge,

Skills and Abilities

- Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.  - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.  - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.  

- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.  - Managing one's own time and the time of others.  - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
** Additional Job Details (if applicable)
**** Remote Type
** Onsite
* * Work Location
** 50 Staniford Street
** Scheduled Weekly Hours
** 40
* * Employee Type
** Regular
* * Work Shift
** Day (United States of America)
** Pay Range**$17.36 - $24.45/Hourly
** Grade
* * 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential…