Practice Assistant III

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Site:
Massachusetts Eye and Ear Infirmary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check‑in, check‑out duties (performs all duties of the other levels at highest proficiency level). Actual job duties may vary by Department.

Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries, and schedule appointments. Process patient billing forms and scan documents into patient medical record/LMR.

• Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at more advanced competency level.
• Provides functional guidance to Office and Practice Assistants.
• In conjunction with Supervisor oversees daily activities of practice staff.
• Accepts co‑payments, handles messages related to prior authorizations, provider questions, prescription refills, and test results.

Education:

High School Diploma or Equivalent required. 3‑5 years of office experience required. No license or credential is required, nor can experience be used in lieu of a degree.

Knowledge, Skills and Abilities:

• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non‑routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing and speaking.
• Managing one’s own time and the time of others.
• Well organized and good time‑management skills to manage multiple tasks effectively.
• Ability to proofread and edit written documents.

Hybrid

243‑245 Charles Street

40

Regular

Day (United States of America)

$18.99 - $27.17/Hourly

4

Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We make reasonable accommodations for individuals protected under section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990.

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) that are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.