Unit Coordinator | Family Unit | MGH

Unit Coordinator | Family Unit | MGH

Mass General Brigham

Join Mass General Brigham and support patient care, research, teaching, and community service as a non‑profit organization that values exceptional care and high‑performing teams. This position requires a flexible schedule with coverage on nights, weekends, and holidays.

Provide administrative support to unit-based and hospital‑wide clinicians and staff in an inpatient family unit. Serve as the liaison between patients, visitors, and clinicians, managing confidential information, coordinating patient flow, and ensuring seamless communication throughout the unit.

• Organize priorities, complete tasks on time, and manage confidential patient information.
• Partner with nursing staff to coordinate day‑to‑day patient flow, including admissions, discharges, and transfers.
• Provide outstanding customer service during every patient and visitor interaction.
• Assist with general administration of the floor or unit, clerical duties, and other assigned tasks.
• Greet and interact with patients, families, visitors, and coworkers in person and via communication tools professionally.
• Prioritize, organize, and manage information at the central nursing station and throughout the unit.
• Schedule consultations, tests, procedures, and patient transport to other departments.
• Enter accurate and timely information into the electronic medical record concerning admissions, discharges, and transfers.
• Contact ancillary service departments to obtain equipment, services, and supplies; track status and location; use designated processes for identifying and facilitating repairs.
• Assist the manager with payroll duties, scheduling of staff, or supervision of unit secretaries, as needed.
• Comply with all policies and standards.

• High School Diploma or Equivalent (Required)
• Associate Degree (Preferred)

• Unit Coordinator Certification – National Association of Health Unit Coordinators, Inc. (Preferred)

• Administrative support experience 2–3 years (Required)

• Proficiency with office procedures and equipment (filing, copying, scanning, printing, faxing).
• Proficiency in Microsoft Office.
• Proofreading and editing written documents.
• Phone system usage.
• Time‑management for self and others.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Standard office equipment usage.
• Familiarity with medical terminology.

Mass General Hospital is a world‑renowned facility that delivers the highest quality care, leading in medical research and education. Our culture promotes collaboration, innovation, and work‑life balance, providing exciting opportunities for professional and personal growth.

• Shift: Night (36‑hour night shift)
• Schedule:
  
  36 hours per week
• Employment Type:
  
  Regular
• Work Location:
  
  267 Charles Street, Boston, MA
• Remote Type:
  Onsite
• Pay Range: $18.22 – $26.06 per hour
• Grade: 3

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other statuses protected under law. Reasonable accommodations are available for applicants with disabilities. Contact Human Resources at (857)‑282‑7642 for accommodation requests.

Our competency framework defines effective leadership through observable and measurable behaviors across ten competencies. These are used to evaluate performance, make hiring decisions, identify development needs, and build a talent pipeline.