Unit Coordinator | PACU | MGH

Job Summary

Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors, and the clinicians. Expected to effectively organize priorities, complete tasks on time, and manage confidential patient information. Partners with nursing to coordinate day-to-day patient flow and communicates key player admission, discharge, and transfer information. Provides outstanding services for every customer interaction.

Actual job duties may vary by department.

• Assists with general administration of the floor or unit.
• Greets and interacts with patients, families, visitors, and coworkers in person and via communication tools.
• Receives, prioritizes, organizes, and manages information at the central nursing station and throughout the unit.
• Schedules consultations, tests, procedures, and patient transport to other departments.
• Enters accurate and timely information into the electronic medical record about admissions, discharges, and transfers to facilitate efficient patient flow.
• Contacts ancillary service departments to obtain equipment, services, and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
• May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries.
• Performs other duties as assigned and complies with all policies and standards.

• High School Diploma or Equivalent Required.
• Associate Degree Preferred.
• Unit Coordinator Certification – National Association of Health Unit Coordinators, Inc. Preferred.
• Administrative support experience 2-3 years required.

• Proficiency with office procedures and equipment (filing, copying, scanning, printing, and faxing).
• Proficiency in MS Office.
• Ability to proofread and edit written documents.
• Strong verbal and written communication skills.
• Strong interpersonal, written, and oral skills.
• Managing one's own time and the time of others.
• Ability to use standard office equipment.
• Familiarity with medical terminology.

Mass General Brigham is a world-renowned hospital that provides the highest quality care to patients, leads in medical research and education, and offers employees a culture of collaboration, innovation, and work-life balance. The position is onsite at 55 Fruit Street, with a scheduled weekly hour of 24, regular employee type, and a pay range of $18.22 - $26.06 per hour.

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. Reasonable accommodations are available for individuals with disabilities and for those requiring accommodations during the application process.

The Mass General Brigham Competency Framework defines essential behaviors that drive leadership effectiveness and career success. The framework is used to evaluate performance, make hiring decisions, identify development needs, and mobilize employees across our system.