Optician

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Forefront Eye Care is a well‑established academically oriented, group optometry practice located in the heart of the Financial District in downtown Boston. We consider the Optician to be one of the most critical members of our eye care team. Our business structure is a mixed concierge model that emphasizes direct and personalized interactions. While we do see routine patients, most of our patients present for medical eye care.

We are known for being one of the region’s referral centers for complex prescriptions. Our ideal candidate will demonstrate a high level of knowledge about available products, and will help educate our staff on new trends in optical. We are looking for someone who is sociable, has a professional demeanor, excellent customer service skills and an interest in developing long lasting relationships with patients.

• Fitting, dispensing, and repairing new and existing eyeglasses.
• Maintain a clean and visually appealing daily optical display by organizing the stock of eyeglasses, sunglasses, and accessories.
• Maintain an organized and clean work area.
• Accurate documentation of optical orders/sales for eyeglasses and accessories.
• Maintain and manage inventory for ophthalmic frames and sunglasses.
• Maintain sufficient levels of accessories and order as needed in the most cost‑effective manner.
• Order and maintain miscellaneous optical supplies (e.g., screws, nose pads, Kim‑wipes, etc.).
• Assist patients in selection of appropriate frames based on doctor’s instructions, prescription, facial features, and lifestyle needs.
• Conduct appropriate measurement of face to properly mount lenses in frame.
• Transmit lens orders to laboratory.
• Look up and calculate patient insurance benefits for materials, and provide accurate cost information to the patient.
• Receive eyeglass orders, mount lenses in frames, verify Rx for accuracy, enter invoice number, cost, arrival date, and Optician’s initials in the electronic health record.
• Operate edger safely and effectively – creating custom lens in‑house.
• Assist patients having any issues with glasses, always following optical protocols and procedures.
• Notify patients that glasses are ready for pick‑up and arrange appointments.
• Scan invoices into patient electronic record.
• Track all patient communications in the electronic health record.
• Answer incoming phone calls to the optical department, check voicemails and patient‑portal emails, and return patient communications before lunch and before the end of the day.
• Communicate to Optical Manager any ideas that will improve patient care, products/services offered, or operations in the optical department.
• Assist with product inventory every six months.
• Maintain quality relationships with sales representatives by meeting with them on an eight to ten‑week rotation.
• Return frame and frame parts to vendors for credit.
• Schedule exam/recheck refraction appointments.
• All other duties assigned by the Optical Manager.
• Must be comfortable with high prescriptions and prism prescriptions.

• Optician: 3 years of experience (preferred).
• Optician license (preferred).
• Willingness to train the right candidate if no experience.
• Apprenticeship program available.
• Proficiency with computers, email, and texting.
• Comfortable with high prescriptions and prism prescriptions.

Job Type: Full‑time

Pay: $25–$40 per hour, depending on qualifications and experience

• Dental Insurance
• Employee discount – cost plus 10%
• Friends and family discount – cost plus 10%
• Health Insurance
• Paid Time Off
• Sick Time

Schedule: 40 hours per week – some Saturdays required. If you work on a Saturday you will have a day off during the week. The office generally does not have Saturday hours in the summer.

Seniority Level: Entry level
Employment Type: Internship
Job Function: Health Care Provider
Industries: Hospitals and Health Care