Recovery Navigator

Recovery Support Navigator – Rosie’s Place

Rosie’s Place was founded in 1974 as the first women’s shelter in the United States. Our mission is to provide a safe and nurturing environment for poor and homeless women to maintain their dignity, seek opportunities, and find security in their lives. Over the years, we have become a multi-service community center that not only provides meals and shelter but also offers wide-ranging support, housing, and education services.

Rosie’s Place relies on generous support of individuals, foundations, and corporations and does not accept any city, state or federal funding.

Rosie’s Place is looking for a Recovery Support Navigator to support the behavioral health team. Reporting to the Clinical Director, the Navigator will play a crucial role in assisting guests with substance use disorders and helping them access recovery systems and services. This position involves providing supported navigation, accompaniment, and service linkage while advocating on behalf of guests who face behavioral health challenges.

• Assist guests in accessing, navigating, and making appropriate referrals to substance abuse treatment, recovery‑related, and other supportive services.
• Accompany guests to appointments and services as needed, advocating for those experiencing behavioral health barriers to ensure they receive appropriate support.
• Offer short‑term case management, stabilization support, and facilitate stages of change work to empower guests, using a strength‑based approach, in their recovery journey.
• Assist guests in developing and implementing recovery plans and goals, promoting self‑advocacy, and helping them identify and develop recovery skills.
• Provide milieu coverage, ensure a safe and supportive environment, and intervene in guests’ crises and emergencies in a dignified and respectful manner.
• Develop and facilitate support groups to foster peer support and skill‑building and engage in relationship building to create trust and rapport with guests.
• Utilize crisis intervention and conflict de‑escalation techniques to manage challenging situations effectively.
• Maintain accurate and up‑to‑date documentation of guest interactions, progress, and service linkages, ensuring confidentiality of all guest information.
• Communicate effectively with internal programs and external community partners to ensure coordinated care, staying informed about community resources, public benefits, housing, and other services.
• Maintain a high level of knowledge about current guests, and participate in weekly supervision, program meetings, and monthly staff meetings.
• Perform additional duties as assigned by the Clinical Director.

We consider a variety of professional, personal, educational, and volunteer experiences. We are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below:

• High school diploma or equivalent required;
  Recovery Coach Certification (CARC) and bilingual abilities preferred.
• Personal recovery experience is valued, particularly for candidates with peer experience who have accepted their substance use history, managed recovery challenges, and attained personal growth, providing them with insight and motivation to help others.
• Strong commitment to social justice and the mission of Rosie’s Place, with demonstrated empathy and compassion toward individuals with substance use disorders and behavioral health challenges.
• Knowledge of multiple recovery pathways, including 12‑step support groups, faith‑based groups, harm reduction services, SMART Recovery, Life Ring, and providing direct service.
• Strong understanding of recovery systems and services, particularly within the Boston area, and the ability to apply a strength‑based approach in case management.
• Proficiency in crisis intervention, conflict de‑escalation techniques, and group facilitation, with a strong emphasis on relationship building.
• Excellent communication skills, both written and verbal, along with strong organizational skills and attention to detail.
• Ability to work collaboratively in a team‑oriented environment.