Patient Services Coordinator III - Float

Mass General Brigham is a not‑for‑profit organization that supports patient care, research, teaching, and community service. We’re looking for a Patient Services Coordinator III (PSC III) Float to support a range of subspecialties across the Cancer Center.

• Patient Scheduling: coordinate initial, follow‑up, and multidisciplinary appointments involving multiple providers.
• Provider Support: maintain and manage master clinical schedules for providers.
• Referral Coordination: submit and track specialty appointment referrals.
• Intake Management: collect intake information from patients and referring physician offices.
• Radiology Coordination: schedule radiology tests and ensure timely access to imaging.
• Clinical Prep: order and obtain scans, pathology reports/slides, x-rays, and lab results for clinical sessions.
• Chemotherapy Coordination: collaborate with the Infusion Unit to schedule chemotherapy treatments.
• Patient Communication: triage and manage a high volume of patient calls with professionalism and empathy.
• Privacy Compliance: uphold confidentiality standards in accordance with HIPAA guidelines.
• Team Coverage: provide cross‑coverage for colleagues during absences, vacations, and workflow fluctuations.

• Exposure to Multiple Subspecialties: learn from diverse teams and broaden your clinical knowledge.
• Networking Opportunities: build relationships across departments and with leading providers.
• Professional Growth: develop skills in scheduling, coordination, and patient communication.
• Supportive Environment: work alongside a collaborative team committed to excellence in patient care.

Performs administrative functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check‑in, check‑out duties (performs all duties of the other levels at highest proficiency level).

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments. Process patient billing forms and scan documents to patient medical record.
• Act as “Super User” for scheduling, registration and billing systems. Provide assistance and training to others in these areas. May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at more advanced competency level.
• Provide functional guidance to Office and Practice Assistants.
• In conjunction with Supervisor oversee daily activities of practice staff.
• May be required to accept co‑payments. Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.

High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.

• Office experience 3‑5 years required.

• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint. Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non‑routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work‑related documents, to correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters), and to take complete and accurate messages.
• Managing one’s own time and the time of others.
• Well organized and good time‑management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Remote Type:
Onsite

Work Location:

55 Fruit Street

Scheduled Weekly

Hours:

40

Employee Type:
Regular

Work Shift:

Day (United States of America)

Pay Range: $18.99…