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Healthcare Administration Medical Receptionist

Clinic​/Practice Assistant II

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Mass General Brigham
Full Time position
Listed on 2026-01-02
Job specializations:
  • Healthcare
    Healthcare Administration, Medical Receptionist
  • Administrative/Clerical
    Healthcare Administration, Medical Receptionist
Job Description & How to Apply Below

Site:
The General Hospital Corporation

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties.

Essential Functions

  • Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
  • Make patient appointments and maintain appointment records.
  • Greet and assist patients.
  • Answer telephones, assist callers with routine inquiries, and schedule appointments.
  • File materials in patient folders and print appointment schedules.
  • Process patient billing forms and scan documents to patient medical record/LMR.
  • Call for patient medical records and laboratory test results.
  • Open and distribute unit mail or faxes.
  • Type forms, records, schedules, memos, etc., as directed.
  • May be required to accept co-payments.
  • Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
  • Acts as "Super User" for scheduling, registration and billing systems.
  • Provides assistance and training to others in these areas.
  • May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

    • Qualifications

    Education: High School Diploma or Equivalent required.

    Experience: Office experience 2-3 years required.

    Knowledge, Skills and Abilities:

  • Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
  • Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
  • Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
  • Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
  • Managing one's own time and the time of others.
  • Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

    • Additional Job Details (if applicable)

    Physical Requirements:

    • Standing Occasionally (3-33%)
    • Walking Occasionally (3-33%)
    • Sitting Constantly (67-100%)
    • Lifting Occasionally (3-33%) 20lbs - 35lbs
    • Carrying Occasionally (3-33%) 20lbs - 35lbs
    • Pushing Rarely (Less than 2%)
    • Pulling Rarely (Less than 2%)
    • Climbing Rarely (Less than 2%)
    • Balancing Occasionally (3-33%)
    • Stooping Occasionally (3-33%)
    • Kneeling Rarely (Less than 2%)
    • Crouching Rarely (Less than 2%)
    • Crawling Rarely (Less than 2%)
    • Reaching Occasionally (3-33%)
    • Gross Manipulation (Handling) Constantly (67-100%)
    • Fine Manipulation (Fingering) Frequently (34-66%)
    • Feeling Constantly (67-100%)
    • Foot Use Rarely (Less than 2%)
    • Vision - Far Constantly (67-100%)
    • Vision - Near Constantly…
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