Medical Assistant II - DOM Endocrinology

JOB SUMMARY

The role supports healthcare teams by assisting with both clinical and non‑clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

• Assist junior Medical Assistants with day‑to‑day questions and responsibilities and help facilitate their learning by participating in onboarding training.
• Show patients to examination rooms and prepare necessary equipment for healthcare providers and interview patients to obtain medical information and measure vital signs, weight, and height, recording information in the patient’s medical record.
• Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
• Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
• Maintain inventory of immunizations and check expiration dates. Provide immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
• Improve appropriate departmental quality initiatives, such as patient identifiers and hand hygiene.
• Perform other duties as assigned.
• Comply with all policies and standards.

• Strong interpersonal and communication skills.
• Ability to prioritize tasks in a complex and busy environment.
• Accuracy and attention to detail.
• Comply with all local, state and federal privacy and confidentiality rules and regulations.
• Ability to take vital signs, measure blood pressure, collect blood samples and other specimens.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency in electronic health record (EHR) systems and medical office software.
• Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Managing one’s own time and the time of others.

High School Diploma or Equivalent Required or Associates Degree and Medical Assistant Certification preferred.

Can this role accept experience in lieu of a degree? No.

Basic Life Support (BLS) Certificate – Preferred. Certified Medical Assistant – Preferred.

Direct MA experience or medical field work – 1 year minimum required.

The Brigham and Women’s Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.