Practice Administrator = Chestnut Hill

Practice Administrator – Chestnut Hill, MA

Job Summary:

Coordinates, facilitates, and supervises the practice support staff, daily operations, and administrative functions of a hospital-based, community-based, or private-based ambulatory care practice or inpatient nursing unit with commitment to providing the highest quality of service to patients. This position is in our Chestnut Hill OB/GYN office.

• Supervises support staff involved in clinical and administrative activities, with emphasis on sensitivity to patients and meeting service standards. Plans, organizes and oversees work schedules and assignments of support staff to meet operational needs. Coordinates coverage for absences, meal breaks, training and vacations.
• Facilitates patient flow through the unit or practice. Responsible for ensuring the accuracy of patient-related activities such as registration, managed care referrals, the collection, recording and distribution of cash and check payments, medical assisting vital signs and lab tests. Assists providers and ensures availability of needed supplies.
• Implements processes and procedures to ensure efficient processing of work including time of service, scheduling, referral management, pre-registration and visit ticket entry. Works with the practice/nurse/administrative managers to develop office orientation procedures and protocols.
• Implements relevant information systems such as managed care, ensuring accuracy of data input and patient appointments. Provides feedback regarding improvements and changes to systems. Ensures that staff’s training needs are met.
• Identifies training needs in both business/office and patient care activities and assists with training of support staff to ensure staff proficiency. Coordinates regular skills development sessions for support staff.
• Has the authority to direct and support employees daily work activities. Has authority to undertake or recommend the following employment actions: hiring, termination, corrective action and performance reviews.
• Assists in planning, monitoring and/or managing budget in functional area of department.
• Reporting structure:
  Direct reports 4‑6, Indirect reports none.

• High School diploma or GED required. Bachelor’s degree preferred.
• 3‑5 years related work experience required and 0‑1 years supervisory/management experience required.
• Experience with computer systems required, including web‑based applications and some Microsoft Office applications (Outlook, Word, Excel, PowerPoint or Access).

• Decision Making – ability to make decisions guided by policies and objectives.
• Problem Solving – ability to address complex, non‑recurring problems requiring staff input and creative techniques.
• Independence of Action – ability to set goals and determine how to accomplish defined results with guidance.
• Written Communications – ability to summarize and communicate in English moderately complex information.
• Oral Communications – ability to comprehend and communicate complex verbal information in English.
• Knowledge – ability to demonstrate in‑depth knowledge of concepts, practices and policies.
• Team Work – ability to act as a team leader for small projects, creating a collaborative and respectful environment.
• Customer Service – ability to provide high level of customer service and resolve service issues in a timely and respectful manner.

Sedentary work. Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.

$54,080.00 – $86,528.00 USD annual base salary. Actual compensation is determined based on seniority, education, training, experience, certifications, location, job responsibilities and other factors permitted by law.

Beth Israel Lahey Health is a purpose‑driven, values‑based organization that unites our workforce of people who provide exceptional health care to everyone we serve. All employing entities maintain policies of equal employment opportunity and non‑discrimination. If you need an accommodation for any part of the application process, please contact kerith.dickinson
.

200 Boylston Street, Chestnut Hill, MA 02467 – Beth Israel Deaconess Medical Center

Apply now at (Use the "Apply for this Job" box below). or contact Talent Acquisition for further information.