ED Patient Access Representative M-F Union

ED Patient Access Representative (Full Time, M-F 3:00pm-11:30pm Union)

Boston Medical Center (BMC) is hiring an ED Patient Access Representative
. This role ensures surgical and procedural patient registration and billing information is complete and accurate, provides support to all clinical staff, and functions in a central treatment area environment.

Key responsibilities include:

• Delivers outstanding customer service to internal and external customers.
• Ensures the integrity of data in the hospital’s information system regarding patient demographics, insurance, and admission information.
• Verifies patient insurance using various methods.
• Applies knowledge of payer requirements and guidelines to ensure effective reimbursement.
• Assists in ensuring adequate departmental coverage when needed, including coverage in the Admitting or Emergency Department at the direction of the Patient Access Team Coordinator.
• Participates in holiday coverage rotation.
• Conducts inpatient interviews.
• Secures patient valuables.
• Documents accurate information on all patient accounts to ensure an effective workflow.
• Demonstrates ability to handle difficult situations by using effective problem‑solving skills.
• Serves as a resource for patients and others with questions regarding registration, insurance eligibility and patient admission.
• Collects insurance copays from patients.
• Collaborates with others to ensure a positive and effective patient experience.
• Demonstrates ability to work independently and as part of a team in a fast‑paced environment with constant interruption.
• Flexible availability to accommodate work coverage requests.
• Able to accurately type at least 40 words per minute.
• Relates effectively to various types of customers in a professional and courteous manner.
• Utilizes supervisor or manager to resolve issues/concerns as needed.
• Attends and participates in departmental meetings.
• All other duties as assigned.

Education and Requirements

• High School Diploma/GED.
• 0–2 years of registration related experience or a minimum of three years of customer service experience.
• Sound judgment and critical thinking.
• Ability to prioritize and handle multiple tasks in a very busy environment.
• Strong organization and follow‑through skills.
• Basic computer literacy required.
• Accuracy and attention to detail.
• Ability to work independently and as part of a team.
• Strong customer service and interpersonal skills.
• Strong communication skills.
• Must be flexible and able to function within a team.
• Ability to maintain composure in stressful circumstances.
• Basic computer skills and facility to learn MS Outlook, Epic, etc.

Compensation Range: $20.23–$24.65 per hour. This range is an estimate and total compensation may include benefits such as medical, dental, vision, pharmacy, contract increases, and more.

Equal Opportunity Employer/Disabled/Veterans.

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website, and applications are received only through our website. We do not ask or require downloads of any applications, nor do we use apps, text messages, or social media platforms to extend job offers. We do not ask individuals to purchase equipment for or prior to employment.

Location:

Boston, MA.

On‑site full‑time position, Monday‑Friday 3:00 pm‑11:30 pm (Union schedule).