MGH Unit Coordinator | Medical Intensive Care; MICU

MGH Unit Coordinator | Medical Intensive Care (MICU)

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The General Hospital Corporation
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

We are seeking an experienced administrative professional for a highly visible role within our prestigious Blake 7 Medical Intensive Care Unit at Massachusetts General Hospital. This individual must be able to provide weekly coverage every Saturday 7pm-7:30am and rotational coverage Tuesday or Thursday, 7pm-7am. This will make a total of (2) shifts per week. Applicants for this position must be able to provide the coverage time indicated order to be considered for this permanent opportunity.

Blake 7 is an eighteen bed Adult Medical Intensive Care Unit, located in Boston, MA. This is a multidisciplinary unit with a variety of complex respiratory and medical patients. The unit cares for patients who may require treatments that include CVVH and ECMO. Notable diagnosis includes but not limited to sepsis, gastrointestinal, genitourinary, heme‑oncology, cardiac, neurology, and infectious diseases such as H1N1, suspect Ebola virus and the novel Corona Virus.

Work/Life:
Weekly Salary, paid training, discount MBTA and market‑leading shift differential for candidates seeking a balance to thrive professionally and personally.

Growth:
Career and skills development programs available, as well as an opportunity to work in medicine, or to start a career in medical administration.

Award Winning: #1 Best Regional Hospital and “America’s Best Hospital” in Boston, Massachusetts from U.S. News Best Hospitals for 2024‑2025.

Employee‑centric:
As the #1 employer in Massachusetts, our full health benefits, perks, retirement programs are industry‑leading and centered on your importance to this field.

Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians. Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. Responsible for partnering with nursing to coordinate the day‑to‑day patient flow including communication to key players regarding patient admissions, discharges and transfers.

Also expected to provide outstanding services for every customer interaction. Actual job duties may vary by department. This position does not require Patient Care.

• Performs clerical and other duties to assist in the general administration of the floor or unit.
• Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
• Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
• Schedules consultations, tests, procedures, and patient transport to other departments.
• Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughput.
• Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
• May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries.

Education:

High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred.

Can this role accept experience in lieu of a degree? No.

Experience:

Administrative support experience 2‑3 years required.

• Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing.
• Proficiency in MS Office.
• Ab…