Patient Services Coordinator II

Site:
The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care schimb, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Full Time Onsite Monday - Friday 7:30am to 4pm

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check‑in, check‑out duties.

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.

• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents into patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co‑payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Provides assistance andžio training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
• Understands all HMO, Managed Care and other Third‑Party Insurers. Functions as a resource for patients around managed care plans, insurance, and referral issues, with an ability to perform electronic insurance verification.
• Understands financial services and self‑pay resources and provides patients with information as needed.
• Schedules patient appointments and creates referral shells/Template for specialty visits and diagnostic testing, as required. Coordinates the scheduling of diagnostic testing and the scheduling of procedures in clinic and operating room.

Education:

High School Diploma or Equivalent required

Experience:

office experience 2‑3 years required, in a medical or healthcare related setting

• Proficiency with all Office Suite; knowledge of office operations and standards, and understanding of office procedures including filing, copying, scanning, printing, and faxing.
• Ability to work independently with minimal supervision and as part of a collaborative health care team.
• Ability to use phone system and manage more non‑routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing Numerous needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work‑related documents to correspond and communicate with others clearly and effectively (including composing email, memosদ and letters), and to take complete and accurate messages.
• Well‑organized and good time‑management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Demonstrated ability to work effectively and courteously with various groups of patients, staff and providers.
• Demonstrated ability to problem‑solve and function as a resource to other members of the team and resolve complex issues on behalf of the providers and the patients.
• Demonstrated in‑depth understanding of managed care and all other pertinent insurance/medical coverage.
• Demonstrated knowledge of HIPAA confidentiality and privacy policies.

Onsite

275 Charles Street

40

Regular

Day (จัดฐานสหอ)

Pay Range

$17.36 - $24.45/Hourly

3

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