Wellness & Recovery Specialist - Massachusetts Behavioral Health Line

Wellness & Recovery Specialist - Massachusetts (Peer Specialist Certification Required)

Location: Massachusetts

Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Work Shift: Sunday-Thursday 9:00am–5:30pm EST. (Training will be Monday-Friday 10am-6pm EST)

A proud member of the Elevance Health family of companies,
Carelon Behavioral Health
, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

We are looking for candidates to work on the new Massachusetts Behavioral Health Help Line with knowledge of behavioral health social services and insurance systems.

The Wellness & Recovery Specialist is responsible for providing peer support, engagement, connection, and follow-up to callers.

• Identifies opportunities for engagement of members and their families in forming a supportive, recovery network.
• Follows-up with member to collaborate on aftercare planning education, resolution of barriers, and service transitions.
• Acts as a resource for staff on decision making and problem solving.
• Initiates and maintains contact with assigned individuals to ensure member’s connection to services.

• Requires AA/AS and minimum of 2 years of experience in health services or behavioral health field or in a peer support services role; or any combination of education and experience, which would provide an equivalent background.
• Peer Specialist Certification in Massachusetts is Required.

• Knowledge of care-coordination and case management concepts strongly preferred.
• Capable of research and interpretation, knowledge of community resources in MA is strongly preferred.
• Crisis call center experience is preferred.
• Experience servicing all ages, youth, adults, and older adults is strongly preferred.
• Technology proficiency in MS Office is strongly preferred.
• Motivational Interviewing experience is strongly preferred.
• BA/BS or MBA preferred.
• Current certification as a recovery coach is preferred.

For candidates working in person or virtually in the below location, the hourly
* range for this specific position is $24.02 to $36.04

Locations:
Massachusetts

Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance…