Clinic​/Practice Assistant

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not‑for‑profit organization, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high‑performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check‑in, check‑out duties. Actual job duties may vary by department. Does this position require patient care? No.

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co‑payments.
• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and respond to any needs for information.
• Assists in patient flow processes.

Education:

High School Diploma or Equivalent required. Licenses and Credentials:
None specified.

Experience:

Healthcare office experience, 0‑1 year required.

Knowledge, Skills and Abilities:

Basic proficiency with all Office Suite; knowledge of office operations and standards, ability to use phone system and manage non‑routine calls, effective written and verbal communication, strong organizational and time‑management skills.

• Standing Occasionally (3‑33%)
• Walking Occasionally (3‑33%)
• Sitting Constantly (67‑100%)
• Lifting Occasionally (3‑33%) 20‑35 lbs
• Carrying Occasionally (3‑33%) 20‑35 lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3‑33%)
• Stooping Occasionally (3‑33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3‑33%)
• Gross Manipulation (Handling) Constantly (67‑100%)
• Fine Manipulation (Fingering) Frequently (34‑66%)
• Feeling Constantly (67‑100%)
• Foot Use Rarely (Less than 2%)
• Vision – Far Constantly (67‑100%)
• Vision – Near Constantly (67‑100%)
• Talking Constantly (67‑100%)
• Hearing Constantly (67‑100%)

Onsite

243‑245 Charles Street, Massachusetts

40

Regular

Day (United States of America)

$17.36 - $22.75 hourly

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience, education, certifications, and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability,…