Patient Representative- M-F

Position: Patient Experience Representative- M-F: 3-11:30pm
Job Posting Description At Boston Children’s Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents, pursue common goals. Voices are heard and ideas are shared.

Join us and discover how your unique contribution can change lives. Yours included.

Position summary

You will provide support to the administrative operations of the inpatient Cardiac Acute Care unit and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services.

You will provide positive and effective customer service that supports departmental and hospital operations.

Shift: Full time:
Monday/Friday 3pm-11:30pm $2,000 sign on bonus for all full time PERs . Internal employees- not eligible

Key responsibilities

Patient Encounter Management:

Providing positive and effective customer service via phone that supports unit operations

Collaborating with referring providers and practices via phone

Obtaining required authorizations to compile patient and staff schedules

Scheduling patients and supporting patients encounter

Administrative:

Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services

Providing routine clerical support as needed

Minimum qualifications

Education:

A high school level of education, bachelor’s degree preferred

Experience:

Prior customer service or administrative experience preferred

The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations

The ability to work with diverse internal and external constituencies

Shift: Full time:
Monday/Friday 3pm-11:30pmBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Status Full-Time Regular, Temporary, Per Diem Regular Standard Hours per Week
40 Pay Range $19.83-$29.49 Hourly Office/Site Location Boston Job  Posting Category Administration Remote  Eligibility Onsite Only : 86422 :
Cardiovascular Program