Senior Practice Assistant - Urology Oncology

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The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Help Deliver an Exceptional Patient Experience

Are you an experienced healthcare administrative professional who thrives in a fast-paced clinical environment? Join our team and play a critical role in supporting patients, providers, and practice operations while helping ensure seamless care delivery.

As a Practice Assistant III, you'll serve as a key resource within the practice, utilizing your expertise in scheduling, registration, and billing systems while supporting complex patient coordination, including surgical scheduling.

• Coordinate patient appointments and maintain accurate scheduling records
• Welcome patients and provide outstanding customer service throughout their visit
• Answer incoming calls, assist with routine inquiries, and schedule appointments
• Process patient forms, billing documentation, and updates to the electronic medical record
• Serve as a subject matter expert for scheduling, registration, and billing systems
• Coordinate complex scheduling activities, including surgical scheduling, provider schedule management, and template/block scheduling
• Provide training, guidance, and day-to-day support to Practice and Office Assistants
• Partner with leadership to help oversee daily practice operations and workflow
• Manage messages and requests related to prior authorizations, prescription refills, provider inquiries, and test results
• Collect co-payments when applicable

• Experience in a healthcare, physician practice, or clinical office setting
• Strong organizational, communication, and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience with patient scheduling, registration, billing, and electronic medical records preferred
• Demonstrated ability to serve as a resource and mentor to team members

• Education
  :
  High School Diploma or Equivalent required
• Can this role accept experience in lieu of a degree? No
• Experience
  : office experience 3-5 years required
• Knowledge, Skills & Abilities
  :
  Strong technology and MS Office skills
  - Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely…