MassHealth Enrollment Specialist & AI Operations

Mass Health Enrollment Specialist & AI Operations
Help patients keep their health coverage — and help us build a better way to do it.

Bridge

HealthAI is building technology for the healthcare safety net.

We work with community health centers to make sure patients don’t lose access to healthcare because of paperwork, missed deadlines, or an impossible-to-navigate system. Our platform helps health centers identify patients who need support, reach them at scale, and automate the administrative work that takes their teams hours today.

We’re a small, fast-moving team building at the intersection of healthcare, AI, and health equity. Bridge

HealthAI was born out of Harvard and MIT and is backed by Pear VC, Flare Capital, and Glen Tullman, founder of Livongo.

Now, we’re looking for someone who really knows Mass Health.

Our technology can identify a patient who is at risk of losing coverage, reach them, and figure out where they’re getting stuck.

You’ll help take them the rest of the way.

That might mean getting on the phone with a patient to complete their renewal, figuring out what a confusing Mass Health notice actually means, tracking down a missing document, calling Mass Health with them, or making sure an application actually made it across the finish line.

But this isn’t just an enrollment processing role.

You’ll also be the Mass Health expert inside our company. You’ll work directly with our product and operations teams to show us where patients get stuck, what our technology gets wrong, and what we could automate or redesign to make the process dramatically easier.

We’re still early, which means there’s a lot to figure out. If you like the idea of doing great work with patients and helping build a better system from the ground up, you’ll probably enjoy this role.

• Work one-on-one with Mass Health members by phone and video to complete applications and renewals, gather documents, respond to requests for information, and resolve eligibility issues.

• Own patient cases from start to finish rather than simply handing them off after one interaction.

• Support renewal campaigns across several of our community health center partners.

• Help patients understand confusing Mass Health and Health Connector notices and work with customer service on their behalf when needed.

• Keep health center teams in the loop and escape the genuinely complicated cases.

• Spot patterns in where patients are getting stuck and bring those insights directly to our product team.

• Review patient outreach, scripts, and workflows and tell us when something doesn’t reflect how enrollment works in the real world.

• Help us build the playbook for how Bridge
  
  HealthAI delivers enrollment support as we grow.

• You have 3+ years of hands-on Mass Health enrollment, eligibility, or benefits experience.

• You are currently or were previously a Massachusetts Certified Application Counselor and are eligible to be designated again through one of our partner health centers.

• You know Mass Health well — eligibility rules, coverage types, renewals, requests for information, the Health Connector, and all the weird edge cases that come with them.

• You’re great with patients. You can make a complicated or stressful process feel understandable and manageable.

• You’re the person who catches the missing verification or incomplete application before it turns into a bigger problem.

• You’re comfortable managing your own caseload and following things through without someone checking on you every day.

• You’re tech-savvy and excited to try new tools. You’re curious about how AI can make enrollment work faster and easier, and you’re energized by experimenting with new technology rather than intimidated by it.

• You like…