Flow Operations Program Manager BWH

Site:
The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary The RN Flow Manager (Flow Manager) is valued member of the clinical leadership team. The primary responsibility of the Flow Manager is to coordinate and expedite the clinical operations of a multi-disciplinary team, ensuring an exceptional patient experience. The Flow Manager reacts to the immediate operational needs of the practice, supervising and directing other members of the interdisciplinary team to further the coordination and advancement of care of patients.

Develops strong collaborative relationships across roles, disciplines and departments with a focus that ensures the needs of patients are addressed. The Flow Manager is accountable for facilitating an appropriate response to the access needs of patients in alignment with practice-based resources.

The Ambulatory Flow manager will work within an Ambulatory Practice setting to provide weekday supervisory support in conjunction with the Nursing Director and Practice Manager and assumes responsibility for operations during the weekday in conjunction with the Nursing Director and Practice Manager. The Ambulatory Flow manager will monitor the quality and flow of patient care delivered in the departments and will be expected to be able to respond to issues in real time addressing those events that require management intervention or clinical consultation.

He/She will support a collaborative and efficient environment that is patient-focused and supports high quality nursing practice. The Ambulatory Flow Manager will be primarily based at 221 Longwood Avenue, with travel expected to the Chestnut Hill and Brigham and Women’s Faulkner Hospital locations. The Ambulatory Flow Manager will have oversight responsibility for Medical Assistants and nursing staff, including Licensed Practical Nurses (LPNs), Registered Nurses (RNs), prior authorization specialist ( Practice Assistant Sr,) and Practice Coordinator across BWH Dermatology sites.

This role will also collaborate closely with the BWH Dermatology affiliate sites in Foxborough and Westwood to support consistent clinical operations, workflows, and patient care standards across locations.

At the Brigham, we place great value on being a diverse and inclusive community. Brigham Health and the Department of Nursing are dedicated to diversity, equity, and inclusion as we aim to reflect the diversity of the patients in our local community. We have a dedicated focus on equity. Thus, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum or human diversity: race, gender, sexual orientation, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Leadership:
Coordinate and expedite clinical operations including, but not limited to:a. Directs, delegates and monitors quality of care delivered by the health care team.b. Functions within and across interdisciplinary teams in a manner that promotes coordination, mutual respect, and timely response to the patient's health care needs.c. Recognizes the impact of systems on health care delivery.…