Risk Coordinator

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Job Description

Description

The Massachusetts Department of Mental Health (DMH) is seeking a Risk Coordinator. The Risk Coordinator plays an essential role in advancing patient and staff safety within a dynamic hospital environment by leading key risk management and quality improvement initiatives. This position partners closely with clinical teams, leadership, and external agencies to ensure incidents are thoroughly reviewed, investigated, and resolved in alignment with regulatory standards.

Through meaningful collaboration and data-driven insight, the Risk Coordinator helps identify trends, strengthen safety practices, and support a culture of continuous improvement across the organization.

This opportunity offers a unique blend of analytical, investigative, and collaborative work, ideal for professionals who are passionate about healthcare quality, compliance, and systems improvement. The role provides exposure to high-level committees, regulatory processes, and performance improvement strategies, while also allowing for direct impact on patient care outcomes. Candidates will gain valuable experience working with interdisciplinary teams, contributing to policy development, and shaping safer, more effective care environments

• Review and oversee incident and event reports to ensure accuracy, completeness, timely follow-up, and appropriate external notifications to regulatory agencies.
• Ensure timely and accurate entry of incident data into all required reporting systems in compliance with organizational and regulatory standards.
• Maintain thorough and compliant documentation in accordance with CMS, hospital policies, and applicable regulations.
• Coordinate hospital-wide risk management, complaint resolution, and investigative processes to ensure adherence to established standards and 103 CMR 32.00 requirements.
• Serve as a liaison to internal leadership and external agencies, facilitating information requests and ensuring proper handling and distribution of sensitive records.
• Monitor and evaluate the quality of fact-finding investigations, providing guidance and support to enhance investigative practices.
• Lead and participate in performance improvement initiatives, including monitoring corrective action plans and regulatory compliance efforts.
• Provide consultation and training on risk reduction strategies, including methodologies such as Root Cause Analysis, Failure Mode Analysis, and Sentinel Event reviews.
• Track, analyze, and report on key risk indicators, including restraint and seclusion, AWA incidents, and other safety-related metrics; prepare routine and ad hoc reports for leadership and committees.
• Utilize EMR and related systems to conduct audits, support data integrity, chair risk-related committees, and contribute to ongoing quality and patient safety initiatives.

• Experience conducting formal and informal risk assessments within healthcare or behavioral health settings.
• Strong knowledge of quality improvement principles and experience supporting performance improvement initiatives.
• Demonstrated experience investigating complaints and grievances, including fact-finding and report development.
• Knowledge of inpatient mental health treatment environments and related clinical practices.
• Familiarity with Massachusetts regulations, including reporting requirements to the Disabled Persons Protection Commission (DPPC).
• Excellent professional writing skills, with experience drafting, editing, and finalizing detailed reports.
• Understanding of Federal and State programs, including Medicare, Medicaid, and other public entitlement systems.
• Experi…