Lobby Greeter - Per Diem shifts

The incumbent is responsible for coordinating all the functions and activities related to ambulatory patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.). The position is Lobby Greeter.

Department:
Ambulatory. Float Admin.

Schedule:

Per Diem.

• Reception & customer service
• Creating or verifying Master Patient Index (MPI) registration demographics
• Visit management appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc.)
• Insurance/coverage verification
• Co-payment collection
• Front-end review and correcting registration & insurance edits
• Pre-authorization, referral coordination and referral reconciliation
• Referral work lists
• Variety of administrative duties in support of the practice (such as handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.)
• Other related duties as needed

• Associates degree (or equivalent) or HS/GED plus at least two years relevant experience

• Experience working in a clinical setting preferred

• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues
• Must be able to maintain strict confidentiality of all personal/health sensitive information
• Ability to effectively handle challenging situations and to balance multiple priorities
• Basic computer skills and knowledge of Microsoft Office applications (MS Word, Excel & Outlook) and web/internet are required
• Experience with standard hospital registration & billing systems or ability to learn such systems is also required
• This specific role as Greeters requires excellent and continuous customer service skills
• All candidates must be able to stand for 12 hour periods

• This is a Lobby Greeter role. It requires three 12 hour shifts, standing, greeting and excellent customer service skills

Compensation Range: $20.23- $24.65. This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talent acquisition or call  to let us know the nature of your request.

Working at Boston Medical Center is more than a job. It's a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond.

BMC's mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of…