Family Planning Coordinator

Reporting to the Primary Care Nurse Manager, the Family Planning Coordinator is responsible for leading, coordinating, and delivering comprehensive family planning services, including patient counseling, clinical support, care coordination, and program operations and workflow optimization related to contraception, pregnancy options, and sexual health education. This role serves as a key clinical and operational resource, ensuring high-quality, patient-centered care delivery and efficient program performance across the Family Planning program.

• Family Planning Counseling & Clinical Services
  • General
    • Inform patients of the wide array of contraceptive methods available
    • Provide information and supportive counseling to assist patients in making their own decision regarding unplanned pregnancies
    • Follow up on family planning patients via phone calls, correspondence, MyChart messages, and other outreach methods
    • Provide pregnancy tests, STI screening, and HIV pre- and post-test counseling as needed
    • Consult with providers regarding patient status as necessary and refer clients to other services within the clinic including prenatal registrations as needed
    • Serve as a subject matter resource for family planning services, supporting clinical staff with guidance on workflows, counseling approaches, and available resources
  • Initiate and conduct Family Planning visits including
    • Pregnancy testing and education
    • Pregnancy options counseling, resources, support, and follow up
    • STI testing and education
    • Contraceptive counseling and education
    • Contraceptive provision (Depo, pill/patch/ring/emergency contraception) and scheduling for LARCs (IUD, Nexplanon)
    • Ensure consistent, high-quality delivery of family planning services through adherence to evidence-based protocols and best practices
  • Support MA/Provider-initiated care through warm handoffs and asynchronous follow-up
    • Respond to warm handoffs initiated by MAs for patients screening positive for contraceptive counseling needs
    • Respond to provider-initiated warm handoffs during visits for counseling, education, and consent completion
    • Conduct outreach outside of visits as requested by providers (e.g., follow-up, refill requests, lab results, counseling, scheduling, and care coordination)
  • Provide LARC Clinic coordination
    • Schedule patients for LARC procedure (IUD, Nexplanon)
    • Review and optimize LARC Clinic schedule to ensure appropriate booking and adjust/rebook as needed
    • Conduct reminder calls and pre-appointment counseling calls
    • Provide counseling, obtain consent, and collect relevant history on day of appointment
    • Ensure adequate supply of instruments and LARC devices in coordination with clinical team
    • Partner with clinical leadership to optimize LARC Clinic workflows, access, and utilization
• Outreach and Collaboration
  • Actively participate in outreach and collaboration activities with other agencies and CSHC departments
  • Instruct individuals and groups in family planning issues
  • Provide services to schools as health educator around issues of self-esteem, values, sexuality, hygiene, HIV related issues and choice
  • Work with ABCD and other funding sources; comply with all ABCD policies, procedures, protocols, and administrative requirements
  • Collaborate with the clinical team to develop and distribute patient-facing and program materials about family planning services provided by CSHC
  • Participate in community health projects such as health fairs, school health initiatives and others
  • Represent the Family Planning program in internal and external meetings, partnerships, and initiatives as appropriate
• Care Coordination & Administrative Support
  • Close visits with proper procedure and documentation
  • Report all required data to funding sources
  • Complete monthly…