Practice Assistant II - Lung Center

Site:
The Brigham and Women’s Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Practice Assistant II
- Lung Center

Department:
Department of Medicine
- Lung Center

Schedule:

Monday-Friday, normal business hours, onsite

Compensation:
Starting at $20.00 per hour, with increases based on relevant experience

Benefits:
Medical, dental, and vision coverage; 403(b) retirement plan; tuition reimbursement; discounted MBTA pass; and more

Make a meaningful impact as a Practice Assistant II in the Lung Center. In this fast-paced, patient-focused role, you’ll help create a welcoming and efficient experience for patients while keeping daily practice operations running smoothly.

Working under general supervision, you’ll provide both administrative and patient-facing support, including scheduling, check-in and check-out, patient communication, and office coordination. Responsibilities may vary based on department needs.

• Schedule patient appointments, maintain records, and support advanced or surgical scheduling as needed.
• Welcome patients, assist with check-in and check-out, collect co-payments, and respond to routine questions.
• Manage calls, route messages, and coordinate requests involving prior authorizations, prescriptions, test results, and provider questions.
• Process billing forms, scan documents into EPIC, and request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Serve as an EPIC Super User for scheduling, registration, and billing systems; training is provided.
• Help train staff and support schedule management as needed.

High School Diploma or equivalent required

2-3 years of office experience required

• Proficiency with Microsoft Office and standard office equipment.
• Knowledge of office operations and administrative procedures.
• Strong phone, customer service, verbal, and written communication skills.
• Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
• Excellent organizational and time-management skills.
• Ability to follow established processes and work effectively within a team.

Why Join Mass General Brigham?

Join a world-renowned healthcare system recognized for excellence in patient care and innovation.

Grow your career through professional development and advancement opportunities.

Enjoy comprehensive benefits including competitive pay, health coverage, retirement plans, and paid time off.

Remote Type

Onsite

Work Location

15 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement…