Director, Patient Services Training

Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the lives of patients and their families living with rare neuroendocrine diseases. We develop medicines for previously untreatable or undertreated diseases and provide meaningful support for healthcare providers and patients and their families. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need.

Their courage inspires us to challenge convention, ask bold questions and seek answers for them. Every day, we strive for excellence through our willingness to adapt, learn, and our tenacity to overcome barriers, together.

The Director, Patient Services Training will serve as the dedicated training partner for Rhythm's growing Patient Services organization. In this role, the individual will be responsible for designing, developing, and delivering onboarding training, and capability-building programs that support Patient Educator Managers (PEMs), Field Access Managers (FAMs), Patient Services leaders, as well as support patient services training for cross functional stakeholders.

The Director, Patient Services Training will partner closely with the North America Training team and Patient Services leadership to create scalable learning solutions that accelerate onboarding, strengthen role-specific competencies, and enhance performance across the organization.

As Rhythm continues to grow, this individual will play a critical role in ensuring that training programs evolve alongside the business and remain aligned to organizational priorities, patient needs, and field team capabilities.

• Lead the design, delivery, and continuous improvement of Patient Services onboarding training.
• Manage and coordinate a comprehensive onboarding curriculum spanning disease state, product knowledge, systems/processes, and role-specific capabilities.
• Ensure a consistent and high-quality onboarding experience across all Patient Services roles.
• Act as the subject matter expert on patient services processes, procedures, roles and responsibilities for new hires.
• Develop tools and resources that accelerate field readiness for new hires.
• Reduce onboarding burden on managers and field-based trainers through scalable learning solutions.

• Partner with Patient Services leadership to implement and sustain competency-based development programs.
• Create and deliver advanced learning deliverables that support growth across current PEM and FAM teams.
• Develop skill-building programs focused on patient engagement, account collaboration, reimbursement support, customer communication, strategic thinking, and business acumen.
• Identify capability gaps and implement targeted development interventions.

• Serve as the primary learning lead for Patient Services national meetings, POAs, and Leadership Meetings.
• Partner with Patient Services, Marketing, Medical, and cross-functional leaders to design impactful workshops.
• Facilitate workshops that drive engagement, collaboration, and application in the field.
• Ensure learning objectives are clearly connected to business priorities and meeting outcomes.

• Establish processes for ongoing review, maintenance, and modernization of Patient Services training materials.
• Ensure learning content remains compliant, current, and aligned with evolving business practices and organizational priorities.
• Create and maintain role-specific learning journeys and curricula.
• Manage learning materials through the legal, medical and regulatory review process.

• Measure training effectiveness through learner…