HIV Prevention Navigator

Under the direction of the  Manager, the HIV Prevention Navigator provides comprehensive, patient-centered navigation services that support individuals who are eligible for or currently receiving HIV Pre-Exposure Prophylaxis (PrEP). The Navigator serves as a key member of the HIV prevention program within the Infectious Disease () team, ensuring timely linkage to PrEP services, retention in care, medication access, adherence support, and ongoing patient engagement.

This position works closely with medical providers, the pharmacy team, community health workers, and insurance payers to reduce barriers to HIV prevention services, and provides education and navigation for all PrEP modalities, including oral and long-acting injectable PrEP medications, while ensuring patients receive assistance with insurance coverage, prior authorizations, pharmaceutical assistance programs, and benefits coordination. The ideal candidate demonstrates cultural humility, strong organizational and communication skills, is persistent and resourceful, and shows a commitment to advancing health equity for populations disproportionately impacted by HIV.

This is a grant-supported position funded through September 2027, with the possibility of extension contingent on availability of grant funds.

• Conducts outreach and engages individuals who may benefit from PrEP services.
• Provides education regarding HIV prevention strategies, PrEP eligibility, effectiveness, side effects, adherence requirements, and available prevention options.
• Educates patients about oral and long-acting injectable PrEP therapies.
• Supports informed decision making through culturally responsive communication.
• Provides education regarding nPEP (non-occupational Post-Exposure Prophylaxis) and facilitates linkage to appropriate services when indicated.

• Guides patients through the PrEP care continuum from referral and enrollment through initiation, adherence, and retention in care.
• Coordinates new patient intake, risk assessments, and PrEP eligibility screening.
• Schedules medical appointments, laboratory visits, and follow up appointments.
• Facilitates referrals to primary care, behavioral health, substance use treatment, social services, housing resources, and community programs as needed.
• Conducts follow up outreach to maintain engagement and reduce missed visits.
• Maintains ongoing communication with providers and multidisciplinary team members regarding patient needs and barriers to care.

• Verifies insurance eligibility and benefits coverage.
• Completes and submits prior authorization requests for PrEP medications.
• Monitors authorization status and coordinates appeals when required.
• Assists patients with pharmaceutical copay assistance programs, patient assistance programs, and financial assistance resources.
• Coordinates with pharmacy and clinical teams to facilitate medication acquisition and administration.
• Educates patients regarding coverage options and out-of-pocket cost reduction opportunities.
• Resolves medication access barriers to ensure timely initiation and continuation of PrEP therapy.

• Coordinates scheduling for injectable PrEP administration visits.
• Tracks injection due dates and follow up intervals, and assists patients who miss appointments with rapid re-engagement and rescheduling.
• Collaborates with providers, pharmacy staff, and nursing teams to support adherence to long-acting injectable PrEP schedules.
• Monitors retention and continuity of care for patients receiving injectable PrEP.

• Assists patients…