Clinical Scheduling Specialist II- Radiation Oncology

Clinical Scheduling Specialist II

The Clinical Scheduling Specialist II supports patient scheduling and care coordination within the Radiation Oncology Program under the direction of department leadership. This role is responsible for scheduling established patient appointments in accordance with departmental guidelines across multiple disease groups using EPIC and ARIA. The position also supports the collection of required medical records, including pathology, imaging, provider notes, treatment plans, and related reports needed for care review.

Additional responsibilities include coordinating specialty appointments, scheduling imaging orders, and monitoring order status and financial clearance. The specialist helps ensure required treatment consent forms are uploaded appropriately and assists with patient communication and referral coordination when care closer to home is needed. This role also provides administrative cross-coverage for the department, including front desk support as needed.

In addition to those duties listed above; the following tasks are completed by this role:

• Possesses a level of independence requiring knowledge of multiple disease specific programs.
• Functions as a content expert/resource Ieader/champion in quality improvement/process improvement initiatives and projects.
• Oversees accurate completion of designated responsibilities and processes.
• Participates in committees, meetings and in rollouts of new clinical applications and programs.
• May participate in the recruiting process by interviewing potential candidates.
• Assists in the training and mentoring of staff.
• Responsible for running quality assurance and error reports.
• Handles complex scheduling and is seen as an expert on the scheduling system.
• Responsible for ensuring appropriate coverage in the absence of staff or supervisor.
• May be required to Iead staff meetings in the absence of clinical practice support management.
• May assist staff with complex administrative responsibilities and intra/inter-institutional coordination and communication.
• Other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

Required:

Clinical Scheduling Specialist II:

• Strong problem solving and critical thinking skills.
• Ability to identify resources within the Institute and exhibit a proactive approach to problem solving.
• Mastery of all relevant functions within specific disease center scheduling.

Minimum

Job Qualifications:

Clinical Scheduling Specialist II:
Associate's degree and/or 0-2 years equivalent experience preferred. Experience working in a medical or customer service setting preferred. Knowledge of medical terminology preferred.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we.

If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.