Administrative Coordinator – Pulmonary & Critical Care

Administrative Coordinator

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

MGH Pulmonary & Critical Care is looking for a competent, professional individual for the role of Administrative Coordinator. The Administrative Coordinator (AC), under supervision of the Practice Manager, will be responsible for ensuring timely ordering, documentation and data entry of durable medical equipment (DME) and related supplies. The AC will provide the highest level of customer service to patients, physicians, and all practice/hospital personnel, communicating clearly to vendors, patients, and providers.

The AC will act as a liaison for customer calls and assist with coordination of care alongside the triage nurses. The AC will function as the primary interface between patients, clinical staff, and providers on all matters related to DME, as well as the administrative support for the clinic nursing staff for any other tasks within the AC's scope. The AC must be able to work as part of a team as well as independently to identify and resolve administrative challenges as they arise.

The emphasis is placed on customer service, the ability to organize priorities, complete tasks, manage confidential patient information, schedule patient appointments, diagnostic testing, referrals and other managed care related issues. Serves as an overall resource person for support staff. Applicants with a strong work history as a Patient Service Coordinator and exceptional problem solving, analytical, and overall administrative skills are encouraged to apply.

Education:

High School Diploma or Equivalent required or Associate's Degree Business Administration preferred or Associate's Degree Related Field of Study preferred

Experience:

Experience in an administrative role, preferably in a healthcare setting 5-7 years required and Experience supporting senior-level staff 1-2 years preferred

Knowledge, Skills and Abilities:

Proficient in Microsoft Office Suite (Word, Excel, Power point, Outlook). Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Ability to work independently with minimal supervision. Strong attention to detail and problem-solving skills. Familiarity with hospital administration processes and healthcare regulations. Professional demeanor and ability to interact effectively with all levels of staff.

Physical Requirements:

Standing Occasionally (3-33%), Walking Occasionally (3-33%), Sitting Constantly (67-100%), Lifting Occasionally (3-33%) 20lbs - 50lbs, Carrying Occasionally (3-33%) 20lbs - 50lbs, Pushing Rarely (Less than 2%), Pulling Rarely (Less than 2%), Climbing Rarely (Less than 2%), Balancing Occasionally (3-33%), Stooping Occasionally (3-33%), Kneeling Rarely (Less than 2%), Crouching Rarely (Less than 2%), Crawling Rarely (Less than 2%), Reaching Occasionally (3-33%), Gross Manipulation (Handling) Constantly (67-100%), Fine Manipulation (Fingering) Frequently (34-66%), Feeling Constantly (67-100%), Vision
- Far Constantly (67-100%), Vision
- Near Constantly (67-100%), Talking Constantly (67-100%), Hearing Constantly (67-100%).

Remote Type:
Onsite

Work Location:

100 Blossom Street

Scheduled Weekly

Hours:

40

Employee Type:
Regular

Work Shift:

Day (United States of America)

Pay Range: $20.84 - $29.79/Hourly

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