Senior Practice Assistant II

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The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

North End Waterfront Health | Boston, MA – Make an Impact in a Patient-Centered Practice Join our team as a Senior Clinic/Practice Assistant and help keep a busy clinical practice running smoothly. In this non-patient-care role, you will combine advanced administrative expertise, strong customer service, and day-to-day team support to create an efficient, welcoming experience for patients and colleagues.

• Coordinate appointments, respond to routine inquiries, and support patient check-in and check-out.
• Process billing forms, scan documents into the patient medical record/LMR, and accept co-payments when required.
• Serve as a “Super User” for scheduling, registration, and billing systems; train and assist team members.
• Handle advanced scheduling functions, which may include surgical scheduling and schedule changes or blocking.
• Provide functional guidance to Office and Practice Assistants and, with the Supervisor, help oversee daily staff activities.
• Screen and route messages related to prior authorizations, provider questions, prescription refills, and test results.

High school diploma or equivalent required; experience cannot be substituted for this requirement. Three to five years of office experience required. Bilingual Spanish required. Advanced Microsoft Outlook, Word, Excel, and PowerPoint skills, along with strong knowledge of office operations and procedures. Clear written and verbal communication, sound judgment, and confidence handling non-routine calls and routine issue resolution. Strong organization, time management, proofreading, and editing skills, with the ability to manage multiple priorities and follow established protocols.

• Schedule:
  
  Monday–Friday, 8:30 a.m.–5:00 p.m., with possible Monday and Wednesday evenings and a Saturday rotation
• Primary location: 15–33 Tufts Street, North End Waterfront Health, Boston.
• Coverage:
  Occasional support for the North End Vision department may be required.

• Medical, dental, and vision insurance
• Tuition reimbursement and generous paid time off
• 50% off MBTA passes
• Childcare resources and emergency backup care
• 403(b), Cash Balance Retirement Plan, and Tax-Sheltered Annuity options
• Exclusive discounts on entertainment, recreation, museums, sporting events, and more
• Remote Type Onsite Work Location 15-33 Tufts Street
• Scheduled Weekly Hours 40
• Employee Type Regular Work Shift Day (United States of America)
• Pay Range $19.37 - $27.71/Hourly Grade 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to…