Senior Practice Assistant

## Senior Practice Assistant Apply:
Hybrid:
Boston-MA:
Jamaica Plain-MA:
Full time:
Posted Today:
RQ4081841

Site:
The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
** Job Summary
** Summary  Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision. Performs administrative duties related to patient visits, including scheduling, check-in, and check-out duties (performs all duties of the other levels at the highest proficiency level). Actual job duties may vary by Department.
Does this position require Patient Care?  No    Essential Functions  
-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
-Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments.
-Process patient billing forms and scan documents to patient medical records/LMR.
-Acts as "Super User" for scheduling, registration, and billing systems.
-Provides assistance and training to others in these areas.
-May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.  
-Provides functional guidance to Office and Practice Assistants.
-In conjunction with the Supervisor, oversees the daily activities of practice staff.  
-May be required to accept co-payments.
-Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
** Qualifications
* * Education High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials Experience Office  experience 3-5 years required

Knowledge,

Skills and Abilities

- Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.

- Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.

- Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.

- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.

- Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.

- Managing one's own time and the time of others.

- Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

- Ability to proofread and edit written documents.
** Additional Job Details (if applicable)
**** Physical Requirements**- Standing Occasionally (3-33%)- Walking Occasionally (3-33%)- Sitting Constantly (67-100%)- Lifting Occasionally (3-33%) 20lbs - 35lbs
- Carrying Occasionally (3-33%) 20lbs - 35lbs
- Pushing Rarely (Less than 2%)- Pulling Rarely (Less than 2%)- Climbing Rarely (Less than 2%)- Balancing Occasionally (3-33%)- Stooping Occasionally (3-33%)- Kneeling Rarely (Less than 2%)- Crouching Rarely (Less than 2%)- Crawling Rarely (Less than 2%)- Reaching Occasionally…