ED Treatment Area Coordinator Nights, weekend

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The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

GENERAL SUMMARY/ OVERVIEW STATEMENT:
Summarize the nature and level of work performed. Under the general direction of the ED Administrative Supervisor/Manager, the incumbent coordinates administrative and reception support functions in Emergency Department. Facilitates communication within and across treatment areas and external Hospital departments. Arrives patients, coordinates arrival to the treatment Areas, monitors patient disposition to aid throughput, facilitates movement to/from test sites and procedure areas.

Organizes belongings, paperwork, transportation for discharge of patient. Triages all telephone calls and responds accordingly. Monitors entrances to secured areas, screens before allowing entry. Must be sensitive to patient needs and responsive to medical and nursing staff needs. Receives patients' relatives and visitors and directs them to the appropriate individual(s). Effective interpersonal and communication skills are essential. Provides support as needed to all ED staff.

Must have excellent customer service and organizational skills. Is expected to train and be competent to cover 7 unique treatment areas with different workflows and requirements. Expected to train and be competent to cover ED Main Desk position.

Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.

• Performs Patient Arrival. Enters demographic data and obtains medical record number.
• Arrives patient as unknown if unable to identify.
• Follows up on identity of unknown patients.
• Places  on patient (or delivers to room at clinician request) and verifies name and date of birth.
• Redirects accompanying visitors/family to private waiting area while patient gets settled at the direction of clinical staff.
• Contacts Social Services for Trauma patients whose family has not been notified.
• Arranges for Emergency Release and pick up of Blood products at direction of clinical staff.
• Links Arrival to Referral and CMED note.
• Rooms patient in Epic - Conducts bedside registration interview. (May entail belongings search for  patient is acute)
• Understands process to secure belongings for evidence.
• Enters patient data into monitoring system after discharging prior patient from monitoring system.
• Advises patients regarding valuables.
• Secures valuables and documents at patient's request.
• Assembles, labels and appropriately routes patient paperwork.

• Reviews treatment area census in Epic frequently, and updates to ensure accuracy
• Acts as liaison between clinical staff and transport to ensure timing of transport to test area is appropriate.
• Arranges patient transport for tests. Places patient's name on transport board.
• Uses and differentiates between "Back In Bed" and "Back To Bed" functions in Epic..
• Monitors Epic Track board to provide timely notice that all handoffs are complete and inquires of clinical staff if timing is appropriate for transfer to inpatient unit.
• Arranges transport to inpatient and observation units. Places patient name and appropriate destination on…