Medication Support Coordinator

Position: Medication Support Coordinator I
Site:
The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Summary Responsible  for performing a variety of medication-related tasks, as well as other duties in support of department operations within their scope of practice.

Does this position require Patient Care?

No

Essential Functions-Supports the clinic by assisting with patient medication management.

-Receives, reviews and facilitates requests for medication renewal.

-Reviews the requests according to guidelines, pends the requests in the electronic medical record and routes to prescriber for review and signature.

-When electronic prescribing is not available, acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper.

-Acts as resource for patients on procedures of obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication related issues.

-Completes medication prior authorization paperwork or e-Forms for signoff by the clinical care team and in collaboration with the patient.

-Monitors progress of prior authorization status throughout review process, updating appropriate parties as necessary.

Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Medical Office/Hospital/Managed Care experience 1-2 years required and Medication Administration/Pharmacy experience 1-2 years required and

Experience with electronic medical record system(s) and Outlook preferred Knowledge,

Skills and Abilities

- Knowledge of laws and regulations related to clinical practice and patient confidentiality.

- Knowledge of medication abbreviation and symbols, medication indication and dosage, and common medication questions.

- Strong written and verbal communication skills.

- Demonstrated skills in service excellence including active listening, problem solving and ability to remain calm in emotional situations.

Additional Job Details (if applicable)

Physical Requirements Standing Frequently (34-66%)Walking Frequently (34-66%)Sitting Occasionally (3-33%)Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
Carrying Frequently (34-66%) 20lbs - 35lbsPushing Occasionally (3-33%)Pulling Occasionally (3-33%)Climbing Rarely (Less than 2%)Balancing Frequently (34-66%)Stooping Occasionally (3-33%)Kneeling Occasionally (3-33%)Crouching Occasionally (3-33%)Crawling Rarely (Less than 2%)Reaching Frequently (34-66%)Gross Manipulation (Handling) Frequently (34-66%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision
- Far Constantly (67-100%)Vision
- Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)Remote Type Hybrid Work  Location
801 Massachusetts Avenue Scheduled Weekly Hours
40

Employee Type Regular Work  Shift Day (United States of America)
Pay Range $22.81 - /Grade4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color,…