Lead Practice Assistant

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The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary The Lead Practice Assistant serves as a central point of contact for staff, patients, and providers, supporting front-end and administrative teams, ensuring compliance with organizational policies and regulatory standards, and promoting a smooth, patient-centered workflow. This position requires strong organizational, problem-solving, and communication skills to enhance clinic operations and support the overall goals of the pulmonary program.

• Review schedules to optimize appointment utilization and accommodate new patients whenever possible
• Review the DAR for the upcoming to identify coverage gaps or prior authorization requirements; proactively contact patients and secure necessary PA’s to ensure visit readiness
• Coordinate and secure prior authorizations for patients referred to for outside diagnostic testing and follow up visits ensuring compliance with insurance requirements and minimizing delays
• Assist with telephone triage and administrative support by providing phone coverage during high-volume periods or staff absences
• Monitor and manage the Outstanding Orders Follow-Up queue weekly, ensuring all orders are accurately attached and removing orders for patients who choose not to schedule appointments
• Manage the fax pool by reviewing, triaging, and distributing incoming faxes, ensuring documents are accurately routed, and addressed in a timely manner
• Support the onboarding and development of new team members through training, workflow instruction, and knowledge sharing to ensure successful integration into clinic operations
• Other duties as assigned

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%)
• 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%)
• 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision
  - Far Constantly (67-100%)
• Vision
  - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type Hybrid Work Location 66 Blossom Street

Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America)

Pay Range $21.73 - $31.02/Hourly Grade 5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to…