Outreach Specialist

POSITION SUMMARY:

The HEART of Communities (HEART) Outreach Specialist serves as the first point of contact for prospective program participants. This role engages eligible patients, provides program information, supports enrollment, and maintains accurate documentation to ensure effective coordination with Community Wellness Advocates (CWAs) and clinical teams.

In partnership with the Operations Manager, the Outreach Specialist supports the development and improvement of outreach workflows, enrollment goals, and special projects that advance HEART’s growth and strategic objectives.

Position
:
Outreach Specialist

Department
: MGB Diabetes Initiative

Schedule
:
Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Patient Outreach: Conduct outreach calls and chart review for new eligible HEART patients.
• Patient Scheduling: Schedule intake appointments for patients who agree to participate, and assist with rescheduling for patients who no-show or cancel initial program appointment.
• Documentation & Epic management: Document baseline clinical data in Epic systems and maintain Epic program database for new patients.
• Data Management & Workflow Development: Assist with outreach data management, development of efficient workflows, and documenting outreach workflows and SOPs.
• Special projects: Assist the HEART program with special projects as assigned by the Operations Manager.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

REQUIRED

EDUCATION AND EXPERIENCE:

• High school diploma and a minimum of 1 year of customer service experience; or equivalent combination of education and experience

KNOWLEDGE, SKILLS & ABILITIES (KSAs):

• Strong oral and written communication, interpersonal, and organizational skills.

• Proficiency with software applications, including Microsoft Office and electronic health record systems (such as Epic).

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE
:
This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans