Practice Assistant II, Heart Failure & Transplant Service

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The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Heart Failure and Transplant Service | Hybrid | Monday-Friday | Full-Time

Build your career in healthcare while making a meaningful difference in the lives of patients receiving specialized cardiac care!

• Serve as a primary point of contact for patients and providers, delivering professional, compassionate service and helping resolve complex administrative and patient-related concerns.
• Coordinate patient appointments, diagnostic testing, and referral visits, ensuring timely scheduling and accurate tracking.
• Manage Epic In Basket messages related to patient scheduling and facilitate communication with members of the clinical team.
• Answer and triage incoming telephone calls, respond to patient inquiries, and appropriately escalated complex concerns.
• Assist patients with insurance verification, managed care requirements, referrals, and prior authorizations for procedures as needed.
• Provide information about financial services, self-pay resources, and insurance-related processes to help patients navigate their care.
• Support registration verification, co-payment collection, cash management, and encounter form reconciliation to ensure accurate administrative and financial processes.
• Collaborate with providers and clinical staff to resolve scheduling challenges and complex patient service issues.
• Provide cross-coverage for other Practice Assistants as needed and assist with training and orientation of new team members.
• Maintain accurate, confidential patient information in accordance with HIPAA guidelines while supporting efficient patient flow and practice operations.
• Participate in special projects and process improvements that enhance the patient experience and overall practice efficiency.

• High school diploma or GED required.
• 2-3 years of office experience required.
• Strong written and verbal communication skills, including a good command of English and familiarity with medical terminology.
• Excellent interpersonal and customer service skills with the ability to communicate effectively with patients, providers, and colleagues.
• Exceptional organizational, multitasking, and time management skills with strong attention to detail.
• Ability to work independently and collaboratively in a busy, high-volume healthcare environment.
• Strong problem-solving skills with the ability to manage complex administrative issues and identify appropriate solutions.
• Ability to provide administrative guidance and serve as a resource to fellow team members.
• Proficiency with computer applications and administrative systems used in healthcare practice operations.

• Hybrid work arrangement with a Monday-Friday schedule.
• Comprehensive benefits, including medical, dental, and vision coverage.
• 403(b) retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass and additional employee perks.
• Opportunity to grow your career within the Heart Failure and Transplant Service.
• Develop specialized expertise in cardiovascular care coordination, diagnostic scheduling, referral management, and healthcare administration.
• Collaborate with physicians, advanced practice providers, and multidisciplinary teams dedicated to delivering exceptional heart failure and transplant…