Senior Practice Assistant - Surgery Scheduling

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The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Join a nationally recognized thoracic surgery team and play a critical role in coordinating exceptional patient care.

We are seeking an experienced Senior Practice Assistant with strong surgical scheduling experience to support a busy Thoracic Surgery practice. This role is ideal for someone who thrives in a fast-paced clinical environment, enjoys coordinating complex patient care, and is committed to delivering an outstanding patient experience.

Qualifications What You'll Do Coordinate and schedule thoracic surgical procedures, pre-operative testing, and post-operative appointments

Obtain insurance authorizations, referrals, and required documentation for surgical care Serve as a key point of contact for patients and families, providing guidance and support throughout the surgical journey

Manage physician schedules, maintain patient records, and support day-to-day practice operations

Utilize Epic, Patient Gateway, and other electronic systems to coordinate care and maintain accurate information

Partner with physicians, nurses, administrative staff, and external providers to ensure seamless care coordination

Support billing, financial, and insurance-related processes associated with surgical services

What You'll Bring Previous experience in a medical office, specialty practice, or healthcare setting

Strong surgical scheduling experience and the ability to manage multiple priorities in a busy practice

Knowledge of insurance authorization, referral, and patient registration processes

Excellent organizational, communication, and customer service skills

Ability to work independently while maintaining accuracy, professionalism, and confidentiality

Experience with Epic or similar electronic medical record systems preferred

What You'll Bring High school diploma or GED required; additional education, secretarial certification, or relevant administrative training preferred. Equivalent combinations of education and experience will be considered.
3-5 years of administrative, medical office, or healthcare support experience required.

Previous experience with surgical scheduling, insurance authorizations, referrals, or specialty practice operations strongly preferred.

Experience supporting physicians or providers in a fast-paced clinical environment preferred.

Skills & Competencies Advanced proficiency with Microsoft Office applications, electronic scheduling systems, databases, email, and spreadsheets; experience with Epic, including OpTime, and Patient Gateway preferred.

Strong understanding of healthcare operations, medical terminology, insurance authorization processes, managed care, and patient financial services.

Exceptional organizational skills with the ability to manage multiple priorities, deadlines, and complex scheduling needs with accuracy and attention to detail.

Excellent interpersonal, communication, and customer service skills, with a patient-centered approach and the ability to build effective relationships across multidisciplinary teams.

Ability to work independently, exercise sound judgment, maintain confidentiality, and resolve issues in a professional manner.

Demonstrated ability to coordinate complex surgical cases while ensuring a seamless experience for patients, families, physicians, and clinical staff.

Knowledge of applicable healthcare regulations, including HIPAA, Joint Commission standards, and hospital policies and procedures.

Commitment to providing high-quality service and contributing to a collaborative, team-oriented environment.

Additional Job Details (if applicable)
Remote Type Hybrid Work  Location
273 Charles Street Scheduled Weekly Hours
40

Employee Type Regular Work  Shift Day (United States of America)
Pay Range $19.37 - $27.71/Hourly Grade4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant…