Senior Manager, Medical Information - Rare Tumors and Oncology

Work Your Magic with us! Start your next chapter and join EMD Serono.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet.

That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life.

Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. Your Role As Sr. Manager of Medical Information, you will be responsible for the effective management, growth, and audit readiness of the Medical Information Contact Center for the US and Canada, including the timely and compliant processing of all Medical Information Inquiries, with primary focus on rare tumors and oncology therapeutic areas

You will also be accountable for the development and maintenance of Medical Information content to respond to customer inquiries, with primary focus on rare tumors and oncology therapeutic areas. As well as for digital content development and for ensuring the ongoing functionality and performance of the US and Canadian Medical websites

Key Accountabilities Operations:

Medical Information Inquiry and Content Management (70%)Serves as a therapeutic area lead and subject matter expert for US and Canadian Medical Information inquiry handling, with primary focus on rare tumors and oncology therapeutic areas

Provides guidance to the Medical Information Contact Center to ensure accurate, scientifically balanced, and timely responses to US and Canadian Medical Information inquiries

Ensures the appropriate handling and reporting of adverse events and product complaints, according to company SOPs, and the timely creation of accurate and scientifically balanced responses to unsolicited medical information inquiries

Leads the development and updating of US and Canadian Medical Information response documents and FAQs, in collaboration with Global and US cross-functional partners

Ensures that congress presentations and publications are uploaded to the Medical Information system

Assists in the development and update of AMCP dossiers

Develops and provides training to Contact Center, Field Medical, and Field Commercial teams to ensure accurate, timely, and compliant handling of unsolicited medical inquiries

Performs quality assurance checks of Medical Information cases

Addresses internal stakeholder questions and project support requests

Supports Medical booth coverage at relevant congresses as needed

Serves as a key contributor to the Medical Information insights report and leverages findings to shape and guide Medical initiatives

Helps maintain US and Canadian Medical Information in a state of audit readiness and supports audits and inspections

Interfaces with healthcare professionals, consumers/patients, industry organizations (e.g., PhactMI, PVN-MI Canada, DIA), medical and scientific communications organizations, and other related entities to optimize the…