Assistant Front Office Manager

Parker House Hotel

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.

Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished dcor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.

TheAssistant Front Office Manageris responsible for maintaining the highest levels of customer service at four-diamond standards to all guests during the arrival and departure process through training, guest service recovery and adherence to established department and hotel SOPs, associate handbook and Omni policies and best practices

• Responds to all guest requests appropriately and remains alert, courteous, and helpful to guests and fellow associates at all times.
• Greet guests immediately, pleasantly and with undivided attention.
• Act as leader of Front office operations , such as by communicating needed tasks to next available Front Desk Agent and ensure that tasks are being completed in an efficient manner.
• Communicate needs or concerns (i.e. equipment, scheduling suggestions, etc) to management team.
• Communicate daily with previous and incoming shifts (Managers, Ideal Services, Night Audit, etc)
• Help coordinate hiring and training of new associates
• Assist Front Office Manager with scheduling and payroll. Manage labor and expenses appropriately.
• Work with Guest Services team to handle guests and group luggage and packages during arrival and departure
• Attend weekly resume meetings and communicate information regarding groups to team
• Follow all Loss Prevention procedures regarding guest property; absolute respect and safety for guest and company property should always be exercised.
• Ensure that bell stand and bell closet and back of front office areas are clean and organized and well stiocked with necessary guest suplies.
• Keep profile notes and shift reports to track guest issues that may be brought to their attention and offering compensation when necessary and passing along relevant information to front desk staff.
• Reports to work on time and according to posted schedule; follows procedures for clocking in and out, completion of time edit sheets, and PTO request forms, if applicable.
• Must be able to stand for long periods of time.

• At least One year Previous luxury hotel experience strongly preferred within Guest Services or Front Office
• Previous Front Office Leadership experience required and ability to elevate service levels
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of Property Management Systems and related computer programs
• Ability to stand for long periods of time.
• General computer proficiency; ability to learn hotel computer programs, Microsoft Word & Excel

Source:
Hospitality Online