House Attendant

House Attendant

Requisition :

Category:
Housekeeping

Job Location: US-MA-Boston

Property:
The Newbury Boston

Compensation: USD $26.52/Hr. – USD $31.20/Hr. (Hourly)

The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers - property specific, etc.).

The Newbury Boston at One Newbury Street, Boston, MA 02116. A premier luxury property in Boston’s Back Bay.

• Employees must, at all times, be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Walk assigned floors at the beginning and end of shift; remove trays, trash, and/or linen and note any areas that need immediate cleaning.
• Use proper two-way radio etiquette when communicating with other employees.
• Use daily checklist to complete projects listed below as assigned.

• Practice safe work habits to ensure safety to guests, fellow employees and self.
• Handle items for "Lost and Found" according to hotel standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping department.
• Report maintenance issues to the Housekeeping Manager.
• Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.
• Pick up any Room Attendant's dirty linen or trash as needed.
• Before leaving the section, collect all trash from the service landings and dispose of it per hotel procedures.
• Vacuum guest corridors.
• Assist Housekeeping as needed (e.g., bedboards, roll-aways, flip beds).
• Deliver any clean linen to assigned sections, if applicable.
• Maintain cleanliness and organization of the Housekeeping office, linen rooms, storage closets and stairwells.
• Ensure overall guest satisfaction.

Education & Experience:

• High School diploma or equivalent and/or experience in a hotel or related field preferred.

Physical Requirements:

• Flexible and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.

General Requirements:

• Must be able to effectively communicate verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in a courteous and service-oriented manner.
• Attend all required hotel meetings and trainings.
• Maintain regular attendance in compliance with hotel standards, as scheduling varies by hotel needs.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform.
• Comply with hotel standards and regulations to ensure safe and efficient operations.
• Maximize productivity, identify problem areas and assist in implementing solutions.
• Ability to handle problems, including anticipating, preventing, identifying and solving problems as necessary.
• Ability to understand and apply complex information from various sources to meet objectives.
• Ability to cross-train in other hotel-related areas.
• Maintain confidentiality of information.
• Show initiative by anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.