Executive Housekeeper

Are you a master of craft?

Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Boston is situated in the heart of the Back Bay overlooking Boylston Street. Our luxurious 138 guest rooms and 12 suites set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa introduces Boston to world-acclaimed and unique Mandarin Oriental therapies.

Based at the Mandarin Oriental, Boston within the Housekeeping department in Boston, Massachusetts, the Executive Housekeeper will oversee, lead, and direct all aspects of the department including public areas, guest rooms, laundry, and the heart of the house while maintaining the highest standard of cleanliness. The Executive Housekeeper reports to the Director of Rooms.

General Management:

• Supervision of all Room Attendants, Turndown Attendants, Laundry Attendants, Public Area Attendants, Housepersons, Supervisors, and Assistant Housekeeping Manager.
• Motivate, train, evaluate, and discipline all Housekeeping and Laundry employees.
• Plan daily, weekly, monthly, and quarterly assignments and projects for all Housekeeping colleagues.
• Perform administrative duties such as, but not limited to, departmental scheduling, payroll, purchase requests and monthly consumption reports.
• Implement control on department labour costs. Minimize costs while ensuring adequate staffing is available to provide five-star services.
• Schedule walk‑throughs and follow up with all outside contractors.
• Maintain an ongoing Safe & Sound program.

• Perform daily inspection of all public areas, guestrooms, exterior of building and back house areas, to ensure that the highest standards of cleanliness are met.
• Monitor progress, ensure completion of deep cleaning program and assign tasks to housekeeping colleagues.
• Conducts daily standards testing to ensure that all Mandarin Oriental, Boston standards are strictly adhered to.

• Respond to guest questions. Provide guest assistance, direction and information as requested.
• Resolve guest complaints with urgency.
• Conduct daily communication meetings.
• Assist in performing line level functions as needed.

Other duties as assigned by management.

• 5 years of experience in a similar role; experience in luxury hospitality is strongly preferred.
• Strong time management and prioritization skills.
• Effective management, leadership, organizational, and communication skills.
• Complete administrative proficiency.
• Reading, writing, and oral proficiency in the English language.
• Ability to stand or walk for prolonged periods of the shift; ability to frequently push, pull, and lift carts or items weighing up to 25 pounds.

• College degree in Hospitality Management or a similar field.

The salary range for this position is $90,000 to $105,000 annually.

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness…