Executive Housekeeper

About the Job

The Executive Housekeeper at Mandarin Oriental, Boston leads all aspects of the housekeeping department, ensuring the highest standards of cleanliness and guest service. The Executive Housekeeper reports to the Director of Rooms and oversees public areas, guest rooms, laundry, and the house core.

• Supervise all housekeeping staff, including room attendants, laundry attendants, public area attendants, supervisors, and the Assistant Housekeeping Manager.
• Motivate, train, evaluate, and discipline employees.
• Plan daily, weekly, monthly, and quarterly assignments and projects.
• Perform administrative duties such as scheduling, payroll, purchase requests, and consumption reports.
• Control department labour costs while maintaining five‑star service standards.
• Schedule walk‑throughs and coordinate outside contractors.
• Maintain a Safe & Sound program.
• Inspect all public areas, guestrooms, exterior buildings, and back‑house areas daily to ensure cleanliness standards.
• Monitor deep‑cleaning progress and assign tasks.
• Conduct daily standards testing to ensure adherence to Mandarin Oriental, Boston standards.
• Respond to guest queries, provide assistance, and resolve complaints urgently.
• Assist in line‑level functions as needed.
• Conduct daily communication meetings.

• Minimum 5 years in a similar role; luxury hospitality experience strongly preferred.
• Strong time management and prioritization skills.
• Effective management, leadership, organizational, and communication skills.
• Excellent administrative proficiency.
• Proficient speaking, reading, and writing English.
• Ability to stand, walk, and lift up to 25 pounds for prolonged periods.

• College degree in Hospitality Management or related field.

The salary range for this position is $90,000 to $105,000 annually.

• Competitive salary and benefits package.
• Complimentary dry‑cleaning services.
• Meals served while on duty.
• Discounted colleague parking.

Mandarin Oriental Hotel Group provides equal employment opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. The Group complies with applicable state and local laws governing non‑discrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

The Group prohibits workplace harassment based on protected characteristics. Improper interference with the ability of colleagues to perform job duties may result in discipline up to and including discharge.