Bellperson

Join to apply for the Bellperson role at Fairmont Hotels & Resorts.

The primary duties of the Bellperson are to help with the check in/checkout processes, and to accommodate guests during their stay in a pleasant and efficient manner.

• Must be able to stand and walk throughout entire shift.
• Engage guests waiting in line to check in.
• Must be able to work in a team and get along with others.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.
• AM, PM and Overnight shifts required.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
• Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
• Greet guest in a pleasant manner.
• Load and unload and offload carts.
• Escort guests to rooms, explain amenities and safety procedures.
• Check/store luggage for arrivals and departures.
• Deliver messages to meeting rooms.
• Deliver flowers and packages to guest rooms.
• Complete room changes.
• Give directions.
• Open doors.

• Experience in a hotel or related field or high school diploma preferred.
• Long hours sometimes may be required.
• Heavy work – Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.

Additional Information: A team devoted to service and accuracy as they work with team members from other departments in an environment where learning and growth are continual.